Senior Service Representative

Labcorp • Itasca, IL

2d • $18 - $26 • Onsite

About The Position

Labcorp is seeking a Courier II to join our team in Itasca, IL. This role involves acting as a floater for the logistics team, providing coverage for various routes as needed. The Courier II will also provide on-route training for new couriers/drivers, assist with dispatch and pickups, and load necessary suppliers for daily pickups. The position requires completing the daily pickup schedule in a timely manner and delivering all daily picks to the branch at the end of the shift. The Courier II must handle all specimens and lab samples safely and efficiently, operate a company vehicle safely while obeying all traffic laws, and utilize a handheld electronic device to manage daily pickups. This role involves working directly with the dispatcher for additional pickups, evaluating traffic patterns, alternative routes, and weather conditions. The Courier II is responsible for the pickup, transport, and delivery of medical specimens, lab supplies, and reports, while providing excellent service to clients. A company vehicle is included with this position, with the option to take it home for personal use for an additional monthly fee.

Requirements

• 3 years or more experience of driver or courier experience
• Valid Driver’s License and clean driving record
• Be at least 21 years’ old

Nice To Haves

• High School Diploma or GED or equivalent
• 1 year or more of Customer service experience
• Very punctual and strong time management skills
• Strong attention to detail and organizational skills
• Ability to problem solve customer issues
• Ability to lift up to 50 lbs.
• Ability to meet the physical demands of the position

Responsibilities

• Act as a floater for the logistics team providing as needed coverage for various routes
• Provide on route training for new couriers/drivers
• Assist with dispatch and pickups when needed
• Load all necessary suppliers needed for the daily pickups
• Complete daily pick up schedule in a timely manner
• Deliver all daily picks to your branch at the end of your shift
• Handle all specimens and lab samples in safe and efficient manner
• Safely operate company vehicle and obey all traffic laws
• Utilize handheld electronic device to manage daily picks up
• Work directly with dispatcher for additional pick-ups as needed
• Evaluate traffic patterns, alternative routes and weather conditions as needed

Benefits

• Medical
• Dental
• Vision
• Life
• STD/LTD
• 401(k)
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition Reimbursement
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed