Coupa Administrator II

GM Financial•Fort Worth, TX

8d•Remote

About The Position

The Coupa Administrator supports the configuration, maintenance, and day-to-day operation of the Coupa Spend Management platform from a procurement perspective. This role partners with procurement operations, sourcing, and finance teams to ensure the system runs efficiently, supports procurement processes, and provides a strong user experience. Working under the guidance of the AVP Business Systems, this role focuses on executing system updates, supporting users and suppliers, and contributing to ongoing process improvements within the Procure-to-Pay (P2P) lifecycle.

Requirements

2–4 years of experience in procurement, P2P operations, or business systems support
1–3 years of experience supporting Coupa or similar procurement platforms
Basic understanding of procurement lifecycle (requisition to payment)
Strong problem-solving and customer support skills
Familiarity with reporting tools (Coupa reports, Excel, BI tools)

Nice To Haves

Experience working in a cross-functional environment (Procurement, AP, Finance)
Exposure to Coupa configuration or administration
Experience with ERP systems (SAP, Oracle, Workday, NetSuite)
Bachelor’s degree in Supply Chain, Business, Finance, Information Systems, or related field

Responsibilities

Execute system configuration changes across Coupa modules including Requisitioning, Catalogs, Supplier Management, and Invoicing
Maintain user roles, permissions, and access controls
Support catalog updates, supplier enablement, and data accuracy
Monitor system performance and resolve tickets or escalate issues as needed
Assist in maintaining procurement policies, workflows, and system controls aligned with governance standards
Support P2P processes including requisitioning, approvals, purchase orders, and invoicing
Assist in identifying opportunities to improve system efficiency and user experience
Help maintain standardized processes across business units and categories
Work with procurement teams to ensure compliance with buying channels and policies
Serve as a primary point of contact for end-user support and issue resolution
Provide guidance to requesters, buyers, and suppliers on Coupa functionality
Escalate complex issues to senior administrators or IT as needed
Support onboarding of new users and suppliers
Support development and maintenance of standard procurement reports and dashboards
Assist with monitoring system usage, spend visibility, and compliance metrics
Ensure data accuracy across suppliers, items, and transactions
Support audit requests and internal control activities
Assist in system upgrades, enhancements, and configuration changes
Support User Acceptance Testing (UAT) and document test results
Maintain system documentation, SOPs, and job aids
Collaborate with IT on basic integration validation and issue tracking
Support development of user training materials and quick reference guides
Assist in delivering training sessions for new users and system updates
Gather user feedback to improve adoption and usability
Reinforce best practices for procurement processes and system usage