County & Customer Support Manager (Business Operations Manager 1)

State of Oregon • Salem, OR

12d • $7,216 - $12,424 • Hybrid

About The Position

We are recruiting for an individual to join our Elections division. In this role you will serve as a key member of the Elections Division management team. You will oversee all aspects of the Division’s work supporting Oregon’s 36 county elections offices, ensuring counties receive consistent, accurate, and timely guidance related to voter registration, election management, election management systems, interpretation of statutes and rules, and implementation of statewide procedures. You will also oversee the Division’s voter service operations.

Requirements

• Five years of lead work, supervision, or progressively related experience; OR Two years of related experience and a bachelor’s degree in a related field.
• Experience must include direct supervision and management over staff which included authority to: Hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward or discipline other employees, or responsibility to direct them, or to address their grievances, or to effectively recommend such action(s).
• College-level course work may substitute for the experience on the basis of 45-quarter units per year of experience, up to a maximum of one year.
• Valid driver license and an acceptable driving record.
• Must attach resume to application and complete job history and education sections of the application.

Nice To Haves

• Experience in elections operations and/or elections administration applying federal, state, and local election laws and regulations applicable to conducting elections.

Responsibilities

• Managing a team of people with diverse skillsets and levels of experience.
• Coaching and providing feedback on performance and work products.
• Providing guidance about policy implementation, procedures, and processes.
• Interpreting and applying state and federal laws, administrative rules, policies, and procedures.
• Providing oversight, guidance, and subject matter expertise on a variety of election technology solutions including voting systems, ballot sorting equipment, voter registration technology, and election management systems.
• Collaborating with counties and internal partners to evaluate system, operational, and process needs.
• Providing day to day support to counties and assist them in responding to public inquiries and resolving complex voter registration or election management issues.
• Overseeing a robust public facing customer support program that provides Oregonians with timely, accurate, and clear information on voter registration and election processes.
• Overseeing and managing contracts and vendor performance.

Benefits

• paid time off
• 12 holidays
• 3 personal days
• short and long term disability benefits
• comprehensive employee benefits
• choice of medical plans
• vision plan
• life insurance
• child care flexible spending account
• employee assistance program
• Pension plan
• deferred comp
• flexible spending accounts for healthcare and dependent care
• employee recognition events
• agency unique employee recognition program allowing for additional leave options such as vacation buy-out and sick leave roll-over

What This Job Offers

• Job Type: Full-time
• Career Level: Manager