Countertop Service Technician - No-Installation
About The Position
The Field Service Technician (FST) is a trusted Cambria ambassador of service who is responsible for exceptional on-site service to our residential and commercial clients, by providing customer service, assessing customer concerns, and performing Finish Work where applicable. This role involves traveling to customer sites to evaluate product related claims, deliver outstanding customer service, inspect claims thoroughly, gather necessary details, take photographs, and provide complete and timely documentation of findings and work performed. The FST will articulate service solutions and options while setting proper expectations and perform on-site repairs using Cambria’s approved standards, techniques, and materials, maintaining a high level of quality workmanship. Additionally, the role requires arriving on time to appointments, completing tasks within expected timeframes, and contributing to the overall efficiency and success of the team. The FST will partner and communicate effectively with the Regional Product Representative about the site visit and product findings, maintain company vehicles, tools, and equipment in excellent working condition, and ensure a professional appearance at all times. The position also includes performing additional duties or projects as assigned by management to support departmental and organizational goals.
Requirements
- Exceptional interpersonal, verbal, and written communication skills
- Strong customer service skills with the ability to build rapport and effectively communicate with clients
- Meticulous attention to detail and a commitment to quality workmanship
- Excellent problem-solving and critical thinking skills
- Ability to operate various power tools safely and efficiently
- Accurate color perception is required
- Professional appearance and demeanor required
- Must possess a valid driver’s license from the state of residence
- Must be able to successfully pass a Motor Vehicle Record (MVR) check in accordance with Cambria's standards
- High School diploma or equivalent
- 1 year of experience in a field service, customer service or trade position preferred
- Google Suites, Salesforce, ability to read technical drawings/documents is a plus
- Ability to lift up to 50 pounds daily
- Drive for long periods
- Must be able to stand, bend, and twist while performing service work
- Daily local travel
- Overnight travel is also required
Nice To Haves
- Ability to operate various power tools safely and efficiently
- Google Suites, Salesforce, ability to read technical drawings/documents is a plus
Responsibilities
- Travel to customer sites to evaluate product related claims, deliver outstanding customer service by being courteous, professional, and responsive to the customers' needs
- Inspect claims thoroughly, gather necessary details, take photographs, and provide complete and timely documentation of findings and work performed
- Articulate service solutions and options while setting proper expectations
- Perform on-site repairs using Cambria’s approved standards, techniques, and materials, maintaining a high level of quality workmanship
- Arrive on time to appointments, complete tasks within expected timeframes, and contribute to the overall efficiency and success of the team
- Partner and communicate effectively with the Regional Product Representative about the site visit and product findings
- Maintain company vehicles, tools, and equipment in excellent working condition and ensure a professional appearance at all times
- Follow all safety policies and procedures
- Perform additional duties or projects as assigned by management to support departmental and organizational goals
Benefits
- Health and Dental Insurance
- Paid Time Off
- 7 paid Holidays
- 401(k) plus matching
- Discretionary Profit Sharing
- Flexible Spending Account
- Life, Supplemental Life, and Disability Insurance
- Referral Program
- Tuition Reimbursement
- Employee Assistance Program
- Employee Discount
- Professional Development Assistance
- Branded company vehicle, based on fleet availability, or temporary mileage reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
