Counter

Wahlburgers•Boston, MA

14h•Onsite

About The Position

This role focuses on providing exceptional hospitality to guests, ensuring a positive and memorable experience that fosters loyalty. The Counter position involves direct guest interaction, including answering phones, greeting takeout customers, managing online orders, making menu recommendations, and addressing inquiries. A key aspect is ensuring guest safety by properly handling allergies and intolerances. The role also requires accurate order entry at the Point of Sale (POS) system, efficient payment processing, and effective complaint resolution in coordination with management. Additionally, the position emphasizes teamwork, punctuality, a positive attitude, and adherence to operational procedures, including cash handling and shift close-outs. Maintaining a clean and safe environment for both guests and team members is also a crucial responsibility.

Requirements

Ability to work in a high-volume, fast-paced work environment.
Capable of prioritizing tasks effectively.
Able to speak to the restaurant's story and mission statement.
Passion for hospitality, providing exceptional service, and creating memorable dining experiences.
Commitment to Equal Opportunity: will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Responsibilities

Create a positive and memorable guest experience.
Develop guest loyalty through memorable service.
Answer phones, greet guests for takeout, and receive/review online orders.
Provide food recommendations and address menu and service-related inquiries.
Handle guest allergies/intolerances according to company policy.
Enter all items served to guests at the Point of Sale (POS).
Provide friendly and attentive service.
Process payments accurately and complete all appropriate transactions.
Handle guest complaints by listening, informing a manager, and resolving issues.
Thank guests and invite them to return.
Arrive to work on time, well-groomed, and in proper work attire.
Clock in and out as scheduled.
Demonstrate a helpful and positive attitude towards guests and team members.
Complete all assigned tasks and duties.
Follow proper cash-out/check-out procedures.
Assist fellow team members as needed.
Inspect restrooms, dining room, and wait area; clean as needed.
Report any unsafe conditions to maintain safety and sanitation standards.
Assist in tasks to ensure a clean, sanitized, and safe environment.