Counter /Warehouse Associate

Johnstone Supply • Clovis, NM

13d • Hybrid

About The Position

We are seeking a dependable, detail-oriented Counter/Warehouse Associate to support our HVAC wholesale operations. This hybrid position plays a critical role in both customer-facing sales support and back-end warehouse logistics. The ideal candidate has strong organizational skills, a customer-first mindset, and experience with inventory and order processing systems.

Requirements

• High school diploma or equivalent.
• Clean driving record required.
• Must be able to frequently lift over 50 lbs. and perform physically demanding tasks.
• Excellent customer service and communication skills.
• Team player with a strong work ethic and attention to detail.

Nice To Haves

• Prior experience in HVAC, plumbing, electrical, or building supply distribution is preferred.
• Basic knowledge of HVAC systems, parts, and tools is a plus.
• Experience with barcode scanning and warehouse management systems is highly desirable.
• Forklift certification or ability to obtain one (company provided).

Responsibilities

• Greet and assist walk-in and call-in customers in a professional, courteous manner.
• Generate new and repeat sales by providing accurate product and technical information.
• Upsell and cross-sell products to maximize sales opportunities and enhance customer satisfaction.
• Process customer transactions including orders, quotes, returns, and special requests through POS or ERP system.
• Communicate availability, pricing, promotions, and delivery status with customers.
• Work with contractors, technicians, and internal team members to fulfill product needs.
• Accurately pick products for counter, phone, and online sales orders using a barcoded inventory system.
• Stage, pack, and process outbound shipments for delivery or pickup.
• Inspect incoming freight for accuracy and damage; document and report discrepancies.
• Load delivery and transfer trucks using a forklift, pallet jack, or hand truck in a safe and efficient manner.
• Perform periodic cycle counts to maintain inventory accuracy.
• Assist with receiving and stocking incoming inventory in the warehouse.
• Keep warehouse and counter area clean, organized, and in compliance with safety protocols.

Benefits

• Comprehensive health, dental, vision
• 401(k) with a 3% non-elective contribution after 1 year of employment (immediate vesting)
• 3 weeks paid PTO within the first year of employment
• Paid holidays (including half-day New Year's Eve and Christmas Eve)
• HSA options
• Life insurance /AD&D Insurance
• Long-term disability insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED