Counter Support Specialist

Sinclair Supply•Edmonton, AB

1d•Onsite

About The Position

Sinclair Supply Ltd. has been proudly serving the HVAC-R industry since 1946. As a leading wholesale distributor, we believe in more than just moving products. We build relationships. As a Customer Service Representative, you’ll play a key role in connecting with customers, understanding their needs, and guiding them to the right solutions. If you are passionate about helping people, relationship-driven, enthusiastic, and thrive in an environment that values curiosity, humility, and creativity, this is your chance to make an impact while contributing to the success of a respected, established company.

Requirements

1-2 years of experience in HVAC Installation or sales experience is required.
High school diploma or equivalent.
Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Excellent organizational and time-management skills.
Strong verbal and written communication skills.
Ability to work both independently and as part of a team.
Problem-solving mindset with the ability to handle difficult situations professionally.

Nice To Haves

HVAC experience would be a major asset to this role.
Experience operating inventory management systems is an asset.

Responsibilities

Provide front-line customer service at the Pick-up Counter and Order/Inquiry Desk.
Process customer orders, inquiries, and transactions accurately and efficiently.
Escalate customer service concerns or process gaps to the appropriate team or leadership.
Support customers with product availability, order status, and general inquiries.
Collaborate with sales, warehouse, and operations teams to ensure smooth order flow, resolve issues, and deliver a positive customer experience.
Maintains professional and consistent communication with internal and external customers.
Receives returned goods from customers performing the initial validation steps, performing basic return eligibility in accordance with company procedures.
Ensure all required return documentation is completed, signed, dated, and attached to the product.
Support adherence to the returned goods process by ensuring accuracy and completeness of all front-end steps.
Maintains ownership of the clearance section, ensuring that all products are properly priced, labeled, and organized.
Rotates clearance inventory as directed by the Branch Manager to support sell-through.
Processes clearance sales and ensure accurate system entry and tracking.
Monitors the clearance stock and identify opportunities to reduce aged or slow-moving inventory.
Maintains clean, organized, and customer-ready work areas at all times.
Supports adherence to company policies, procedures, and operational standards.
Participates in continuous improvement efforts related to customer service and branch operations.
May provide coverage on the Sales Counter when trained.
Additional duties as requested by management.