Counter / Show Lead
About The Position
A Box Office Counter / Show Lead fulfills the same duties as all other DCPA ticket and subscription agents with the added responsibilities of managing walk-up counter and night of show will call window operations, various reporting, and fulfillment of VIP ticket requests. A Counter / Show Lead must be an expert in all aspects of ticket sales, subscription offerings, night of show procedures, and more, to confidently train and advise others on the correct fulfillment processes. Counter / Show Leads often work independently and are trusted with making informed customer service judgment calls with little supervision.
Requirements
- Previous Tessitura experience preferred
- Previous experience in theatres, museums, or other entertainment/hospitality venues with cash and inventory management experience
- Previous experience in supervision or leadership of others
- Previous experience and background in high-paced, customer service and problem-solving business venue
- Availability and desire to work approximately 36-40 hours per week, with a varied schedule, including evenings, weekends, and Holidays
- Expert experience with computers, including knowledge of Outlook, Excel, and SharePoint
- Success working both independently and as a part of a team with little supervision
- Bachelor's degree preferred, or equivalent combination of education, training, and experience.
- Ability to travel to off-site location(s) for scheduled shifts.
Responsibilities
- Complete night-of-show procedures, including post-show reporting.
- Oversee ticket window operations
- Communicate with house management
- Deposits
- Lead ticket agents during counter/show shifts
- Assist with VIP ticketing requests and assignments
- Assist Box Office Managers with projects
- Complete daily duties in the Subscriber Services department
- Assist subscribers with requests via telephone, email, fax, or mail
- Assigning and adjusting seating and schedules for subscribers
- Assist subscribers with exchanges
- Make subscription/membership recommendations to potential subscribers based on guests’ wants and needs
- Ensure that subscriber contact information is correct in the CRM
Benefits
- Medical
- Dental
- Vision
- Disability
- Flexible Spending Accounts
- Life Insurance
- Pet Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
