Show Ambassador

Museum of Ice Cream•New York, NY

16d•$18

About The Position

A Show Ambassador thrives in high-energy, interactive environments and enjoys performing, engaging with diverse audiences, and creating magical guest experiences. You’ll create a one-of-a-kind guest experience through dynamic performances, meaningful interactions, and playful engagement, while also supporting retail sales, bar & cafe operations, special events and VIP experiences, all in alignment with our culture and values. You bring some customer service experience or transferable skills from roles in hospitality, retail, entertainment, or other experiential industries. You are willing to learn and grow in a unique industry with a creative and performative team.

Requirements

18 years or older
Food Handler or ServeSafe certification
Open availability, including weekends
Standing and walking on your feet for long periods of time, up to 8 hours
Team work and ability to effectively function in a high energy environment
Bend/lift heavy objects of up to 40 pounds

Nice To Haves

Experience in performance, acting, or entertainment, ideally in a guest-facing or interactive environment.
Entry level sales, inventory or retail management experience
Custom F&B (Food and Beverage) product crafting to enhance an experience

Responsibilities

Guest Engagement & Performance: Utilize scripted guides and spontaneous performances to bring exhibits to life and create memorable experiences.
Sales Across Key Business Areas: Utilize training and skills to support sales across MOIC’s retail shop, bar and/or cafe, as well as ticketing.
Ice Cream & Treat Delivery (Cross-Trained): Support the Service Team in delivering ice cream and other treats to guests in a quick and efficient manner.
Hospitality & Service: Provide real-time, positive guest support to ensure a positive and enjoyable experience throughout the experience and retail shop.
Event & VIP Setup: Assist with performances and experiences for special events and VIP guests, ensuring high standards of engagement and service.
Collaboration: Partner closely with both Service and Show Teams to create a memorable and cohesive guest experience.
Setup, Clean-Up & Maintenance: Maintain cleanliness and organization throughout the museum to create a welcoming atmosphere for guests.
Perform Other Duties: Take on additional tasks as assigned by leadership.

Benefits

Competitive pay and performance bonus
Employee Assistance Program (EAP)
Employee of the month program
Ability to grow within the company
Break room snacks and unlimited ice cream
Team outings
Annual performance review and bonus opportunity
Annual team celebration, Pinkball (“pink-tie” themed and you can bring a date!)
Free entry for self at any MOIC location
4 free museum tickets per quarter (16 per year) for friends and family + discounts on additional tickets
50% off retail products
Flex Day: A sweet bonus day off to pause, play, or rest — whatever fills your cone.