Counter Sales Tech Lead

Crosstown Plumbing•East Orange, NJ

20h•$28 - $38•Onsite

About The Position

Technical Sales & Customer Service Act as the primary technical expert on the counter for plumbing, heating, HVAC, and boiler systems Assist customers and tradespeople in identifying parts, diagnosing issues, and selecting the correct products for their applications Take orders over the counter, answer product questions, and manage customer payments Provide prompt, helpful, and professional service to every customer Troubleshooting Diagnose and troubleshoot plumbing, heating, HVAC, and boiler problems brought in by contractors and homeowners Interpret fault codes, error messages, and system symptoms across a variety of manufacturers Guide customers clearly and patiently through troubleshooting steps, including non-professionals Apply safety knowledge and know when to refer work to a licensed professional Leadership & Team Development Mentor and support junior counter sales associates in developing product knowledge and customer service skills Stay current on new products, manufacturer updates, and industry codes; share knowledge with the team Collaborate with the General Manager on inventory needs and customer product feedback Assist with receiving and organizing inventory as needed

Requirements

5+ years of experience in plumbing, heating, HVAC, or a related trade (field or counter experience accepted)
Demonstrated knowledge of plumbing systems, fittings, fixtures, valves, and pipe materials (copper, PVC, PEX, CPVC, cast iron)
Comprehensive knowledge of hot water and steam boiler systems, components, and controls
Working knowledge of HVAC systems including forced air furnaces, central A/C, heat pumps, and mini-split systems
Proven troubleshooting skills across plumbing, heating, HVAC, and boiler systems
Strong communication skills; ability to explain technical concepts clearly to any audience
Reliable, dependable, and team-oriented with a strong work ethic
Comfortable using point-of-sale and inventory management software
Must be able to keep up with a fast-paced workload

Nice To Haves

Prior counter sales or wholesale distribution experience
Leadership or mentoring experience
Trade license or certification (plumbing, HVAC, or related)
Familiarity with hydronic heating systems including radiant floor and baseboard applications

Responsibilities

Act as the primary technical expert on the counter for plumbing, heating, HVAC, and boiler systems
Assist customers and tradespeople in identifying parts, diagnosing issues, and selecting the correct products for their applications
Take orders over the counter, answer product questions, and manage customer payments
Provide prompt, helpful, and professional service to every customer
Diagnose and troubleshoot plumbing, heating, HVAC, and boiler problems brought in by contractors and homeowners
Interpret fault codes, error messages, and system symptoms across a variety of manufacturers
Guide customers clearly and patiently through troubleshooting steps, including non-professionals
Apply safety knowledge and know when to refer work to a licensed professional
Mentor and support junior counter sales associates in developing product knowledge and customer service skills
Stay current on new products, manufacturer updates, and industry codes; share knowledge with the team
Collaborate with the General Manager on inventory needs and customer product feedback
Assist with receiving and organizing inventory as needed