Counter Salesperson

EMCO Corporation•Regina, SK

1d•CA$40,000 - CA$50,000•Onsite

About The Position

As a Counter Salesperson, you will provide the highest level of customer service by maintaining, stocking and keeping a clean counter sales area. In addition, you will provide support to customers by answering questions, picking, and entering orders and following up on any backorders. Support will also be provided to the Inside Sales and Outside Sales functions. To experience success in the position, you will: Provide a professional atmosphere for our walk-in customers Uphold our core values and ethics with every interaction Be an effective teammate in the Profit Centre who is self-motivated and able to handle multiple tasks Understand the benefits and qualities of the different products the Profit Centre sells Be knowledgeable of the customer’s business to provide the best service Be comfortable prioritizing and multi-tasking when assisting customers Be courteous, friendly and build relationships with customers and vendors Additional duties will include: Assist customers who purchase material at the Profit Centre counters Research product for customers and provide recommendations on our assortment of product Drive sales growth through ownership of counter merchandising, product promotion, and generate leads for the Outside Account Manager while networking with customers at the counter Assist teammates with bulk orders when needed Maintain product knowledge on all product offerings Enter, pick, and pack sales orders generated at the counter Maintain and clean the counter area including any merchandising displays Inform the buyer when stocks levels are low Follow up on backorders with vendors and provide customers accurate delivery dates Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures Navigate and find solutions for customer concerns and complaints Perform other tasks as requested by the Profit Centre Manager

Requirements

Grade 12 diploma or equivalent
A minimum of 2 years of experience with customer service or counter sales
Outstanding customer service and verbal communication skills
Excellent relationship building skills with customers, vendors, and teammates
Ability to learn and operate the applicable software system used to process orders
Experience working in a fast-paced environment
Intermediate math skills with a strong attention to detail
Ability to learn how to operate material handling equipment
Possess a strong work ethic and a high standard of integrity
Ability to work well independently and in a team setting

Nice To Haves

College and/or University degree
Previous experience with or knowledge of products sold at the Profit Centre
Ability to research solutions to solve customers’ needs and problems.
Experience using M3, Word, Excel, and Outlook

Responsibilities

Provide a professional atmosphere for our walk-in customers
Uphold our core values and ethics with every interaction
Be an effective teammate in the Profit Centre who is self-motivated and able to handle multiple tasks
Understand the benefits and qualities of the different products the Profit Centre sells
Be knowledgeable of the customer’s business to provide the best service
Be comfortable prioritizing and multi-tasking when assisting customers
Be courteous, friendly and build relationships with customers and vendors
Assist customers who purchase material at the Profit Centre counters
Research product for customers and provide recommendations on our assortment of product
Drive sales growth through ownership of counter merchandising, product promotion, and generate leads for the Outside Account Manager while networking with customers at the counter
Assist teammates with bulk orders when needed
Maintain product knowledge on all product offerings
Enter, pick, and pack sales orders generated at the counter
Maintain and clean the counter area including any merchandising displays
Inform the buyer when stocks levels are low
Follow up on backorders with vendors and provide customers accurate delivery dates
Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
Navigate and find solutions for customer concerns and complaints
Perform other tasks as requested by the Profit Centre Manager