Counter Salesperson

EMCO Corporation•Winnipeg, MB

1d•Onsite

About The Position

As a Counter Sales Representative, you will support walk-in customers at the Profit Centre by delivering exceptional customer service and ensuring a well-organized, fully stocked, and clean counter sales area. In this role, you will assist customers with product inquiries, order entry, order picking, and backorder follow-up. You will also collaborate with both the Inside Sales and Outside Sales teams to support overall sales operations.

Requirements

Grade 12 diploma or equivalent
A minimum of 2 years of experience with customer service or counter sales
Outstanding customer service and verbal communication skills
Excellent relationship building skills with customers, vendors, and teammates
Ability to learn and operate the applicable software system used to process orders
Experience working in a fast-paced environment
Intermediate math skills with a strong attention to detail
Ability to learn how to operate material handling equipment
Possess a strong work ethic and a high standard of integrity
Ability to work well independently and in a team setting

Nice To Haves

College and/or University degree an asset
Previous experience with or knowledge of plumbing and building products sold at the Profit Centre
Ability to use the Internet as a resource to problem solve and find alternative solutions for customers
Experience using Microsoft Office and other software programs
Previous forklift experience an asset.

Responsibilities

Assisting customers with purchases made at the Profit Centre counter.
Researching products and providing recommendations based on customer needs and available inventory.
Contributing to sales growth through effective counter merchandising, product promotions, and identifying leads for the Outside Account Manager while building relationships with customers.
Processing, picking, and packing sales orders generated at the counter.
Maintaining a clean, organized, and visually appealing counter area, including merchandising displays.
Monitoring inventory levels and notifying the buyer when stock is running low.
Following up with purchasing on backorders and communicating accurate delivery timelines to customers.
Processing returns and warranty claims for both account and cash sales while ensuring compliance with company procedures.
Addressing customer concerns and complaints by identifying and implementing appropriate solutions.
Performing additional duties as assigned by the Profit Centre Manager.