Counter Salesperson/Driver

Hajoca•Phoenix, AZ

1d•Onsite

About The Position

This role combines counter sales responsibilities with driving duties. As a Counter Salesperson, you will assist customers purchasing or picking up merchandise, process sales orders, attract and retain customers, and work with management to establish revenue and margin targets. You will also verify pick tickets, provide product information, maintain the counter area, ensure security, communicate customer business changes that might affect credit risk, process returns and refunds, and inform supervisors of inventory levels. You will also assist co-workers with customer service, stocking, and order pulling, and complete required safety and compliance training. As a Driver, you will operate trucks safely and in compliance with regulations to various destinations. You will load and secure merchandise for delivery, understand shipping documents, ensure order accuracy, unload merchandise at delivery sites, obtain customer signatures, collect payments for cash sales, and resolve shipping discrepancies. You will also load merchandise from other locations, provide sales leads, inspect the truck daily, advise management of mechanical issues, and complete inspection reports. You will also complete required safety and compliance training.

Requirements

1+ years’ experience in customer service or counter sales
Knowledge of products sold in the Profit Center
Be able to drive a vehicle over 10,000 lbs.
Be at least 21 years old
Possess a proper and valid driver’s license
Have a driving record that meets the criteria for being an Authorized Driver in accordance with Company policy.
Be able to pass a Department of Transportation physical examination before beginning work and again at least every two years while employed and performing this job function.
Demonstrate outstanding customer service, verbal communication, and generous listening skills.
Keep an up to date and comprehensive knowledge of products; be able to suggest associated products for purchase.
Be able to build and maintain a positive working relationship with customers, vendors and co-workers.
Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, and ask for the order.
Know of, be able to apply and practice safety precautions in a warehouse and material handling environment.
Be able to learn to operate warehouse material-handling equipment.
Be able to learn to operate and demonstrate hand tools.
Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.
Be able to learn and operate the computer related systems used to process orders.
Read, write, speak, and understand English.

Nice To Haves

contractor sales preferred

Responsibilities

Confidently assist customers who purchase and/or pick up merchandise at the Profit Center.
Accurately process and fill Sales Orders generated at the sales counter.
Attract and retain customers.
Work with the PCM to establish revenue and margin targets.
Verify the Pick Ticket ship date is the date the material is picked up by the customer, update accordingly, and obtain customer signature before releasing material.
Provide customers with reliable information regarding product specifications, pricing, and availability.
Keep the counter area and merchandise displays clean, neat, current, stocked and safely displayed.
Ensure security and control is upheld at this primary point of customer contact.
Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk.
Process cash sale returns and refund paperwork in accordance with Company policy and procedure.
Inform supervisor of inventory levels or stock depletions that could impact customer service levels.
Assist co-workers in servicing customers, including answering incoming calls, stocking merchandise in the warehouse, and pulling orders for delivery.
Successfully complete required safety and compliance training programs as assigned.
Perform other reasonably related duties as assigned by immediate supervisor and other management as required.
Operate trucks safely and in compliance with Company rules, applicable laws, and regulations.
Load the truck at the Profit Center with Hajoca merchandise to be delivered.
Secure the load properly so that nothing will shift, get damaged, or fall from the truck.
Ensure that the necessary equipment to safely unload the merchandise is available.
Understand the shipping documents that are associated with the merchandise for each delivery and have accurate directions to each delivery destination.
Review shipping documentation and ensure order accuracy.
Unload correct merchandise from the truck and place it where the receiving party wants it.
Obtain legible signature for all merchandise delivered per Company policy and procedure.
Collect and secure outstanding payments for all cash sale deliveries prior to releasing the material to the customer.
Work with customers at the delivery site to resolve shipping discrepancies quickly and accurately.
Load the truck at other locations with merchandise.
Provide sales leads by noting prospective customer names and addresses discovered in the course of making deliveries.
Inspect the truck and required parts and accessories to determine safe operating condition prior to departure from the Hajoca location.
Keep truck clean of debris in cab and body.
Advise management of any mechanical problems with the truck.
At the end of the workday, complete the Driver’s Daily Vehicle Inspection Report when driving a delivery vehicle with a gross vehicle weight (GVWR) of 10,001 lbs. or more if a defect or deficiency is found.
At the end of the workday, remove keys from the truck and store keys in the approved location.