Counter Sales

HTS•Dallas, TX

2d•Onsite

About The Position

The Counter Sales position involves greeting and assisting customers at the sales counter, handling telephone inquiries, and providing excellent customer service. This role requires processing sales transactions accurately, suggesting additional products, and resolving customer issues to ensure loyalty. The position also includes coordinating with warehouse and delivery teams, maintaining inventory, and participating in training for HAZMAT and refrigerant handling. Additionally, the role supports promotional activities, upsells products to meet sales targets, and processes warranty claims.

Requirements

High school diploma or equivalent
Strong customer service and communication skills
Sales minded with the confidence to recommend products and support store goals
Ability to learn technical product lines quickly and share knowledge with customers
Comfortable using POS systems, order entry software, and basic computer applications
Ability to stand for extended periods of time and perform light physical tasks such as lifting merchandise
Must be at least 18 years old

Nice To Haves

Technical or trade education is a plus
Previous experience in sales or service of AC/Heating or Refrigeration equipment and parts is preferred. However, other industrial type sales such as hardware, electrical, plumbing, building materials, automotive parts, etc. will be considered
1 year of warehouse/material handling experience preferred
Bilingual (Spanish) abilities to assist a diverse customer base is preferred but not required
Must have a professional appearance and attitude

Responsibilities

Greet and assist customers promptly and courteously at the sales counter
Answer incoming customer telephone calls and provide customer service, including will call, special orders and deliveries
Uses the software to provide information on pricing, availability and alternate product selection to complete the customer transactions
Process sales transactions accurately using POS (point-of-sale) systems and handle cash or electronic payments
Suggest additional and related items to the customer’s order
Resolves customer problems promptly and accurately in a manner that will retain and promote customer loyalty
Assists the customer with loading product into the customer vehicle
Maintain inventory by restocking shelves, conducting stock counts, and reporting discrepancies
Coordinate with warehouse and delivery teams to ensure timely order fulfillment
Participates in required training to ensure proper compliance of HAZMAT and refrigerant handling when processing transactions
Supports promotional activities and upsell products to meet sales targets
Processes warranty claims for defective product
Other duties as assigned by management