Counter Sales

Cross Technologies Inc.Winston-Salem, NC
Onsite

About The Position

Cross Company is a 100% employee owned company that has been innovating the Industrial World since 1954, applying advanced technologies and services to increase our customers’ efficiency, reduce risk, and improve quality across a multitude of industries. This Counter Sales is a vital part of our Hose and Fittings Group, operating on the front line of industrial service and custom fabrication.

Requirements

  • High School diploma or GED required
  • Basic math - particularly addition and subtraction of fractions
  • Basic reading skills
  • Basic PC-MS office skills
  • Basics of warehouse operations and terminology
  • Ability to lift 50 lbs.

Nice To Haves

  • Prefer one year experience with basic warehouse equipment and procedures

Responsibilities

  • Provide exemplary customer service and sales to counter customers by prompt, knowledgeable, accurate and courteous responses to customer requests, and provide support to phone customers when needed.
  • Fabricate tube and hose assemblies to customer specifications while meeting Parker and Cross Company standards.
  • Perform all inventory control related functions including shipping, receiving, cycle counting, and reconciliation.
  • Maintain a safe, clean, and organized warehouse.
  • Negotiate prices with customers to secure desired business while maximizing gross profit margins on all transactions.
  • Continuously improve and apply product knowledge to become recognized by customers and Account Managers as technically proficient.
  • Process counter customer orders to meet company performance matrix guidelines.
  • Respond to inquiries about technical services and product training, product availability, pricing, credit terms, FOB terms, delivery, product selection, & related information.
  • Issue quotes using Trend and Microsoft Office.
  • Understand the needs of customers and be able to specify and fabricate hose assemblies to satisfy them profitably.
  • Recognize information required to properly specify a hose or other related products.
  • Recommend the appropriate hose and related products based on information furnished by the customer.
  • Read engineering drawings and dimensional specifications.
  • Recognize major features, advantages, & benefits of our products.
  • Pass Hose Certification requirements and earn Parker PTC certifications.
  • Communicate all significant customer and supplier issues to Retail Sales Manager.
  • Complete all assigned individual performance and development goals.
  • Perform various, miscellaneous tasks and projects as directed.
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