Counter Sales

Sid Harvey Industries I • Rochester, NY

8d • $22 - $25 • Onsite

About The Position

Sid Harvey’s, an HVAC wholesale distributor of heating, cooling, and refrigeration equipment and products, is seeking a full-time HVAC Counter Sales associate for its Rochester, NY location. This role provides excellent customer service by assisting customers promptly and courteously with their purchases and efficient processing of their orders. The associate will answer questions, provide information as needed, and generate sales through excellent customer service, add-on sales, and up-selling. All job responsibilities must be performed in a safe, timely, and efficient manner, representing Sid Harvey’s professionally.

Requirements

• Ability to stand; walk; carry and/or reach.
• Ability to lift up to 25 lbs regularly.
• Ability to lift up to 50 lbs frequently.
• Ability to lift up to 100 lbs occasionally.
• Ability to talk or hear.
• Ability to read and identify numbers for accurate order filling, receiving of material, and payment processing.
• Ability to apply sound reasoning and logic in performing daily tasks.
• Ability to safely operate a forklift and/or pallet jack.
• Must be able to pass a drug test.

Nice To Haves

• Knowledge of Air Conditioning, Refrigeration, and Heating products.

Responsibilities

• Promptly assist customers at the counter, asking pertinent questions, providing information, taking orders, and offering excellent customer service.
• Conduct oneself in a professional and ethical manner at all times, treating external and internal customers and associates with courtesy and respect.
• Effectively promote MITCO and Sid Harvey Manufactured and Remanufactured products as selling tools towards customer up-selling.
• Perform data entry and retrieval on the computer system, including entering customer orders, branch transfers, obtaining quotation information, inventory information, and pricing.
• Follow up on customer orders, resolve problems to the customer’s satisfaction, and respond in a timely manner. Notify the Branch Manager of any missed opportunities, such as requests for merchandise not stocked or out-of-stock items.
• Answer telephones professionally and pleasantly, assisting customers, taking orders, and providing excellent customer service.
• Provide product/job quotes as appropriate.
• Demonstrate knowledge of Sid Harvey products (Air Conditioning, Refrigeration, and Heating) to meet customer needs.
• Continuously update product knowledge through available resources, staying informed about product inventory and applicability, and knowing the location of merchandise in the warehouse.
• Effectively communicate relevant policies and/or procedures regarding purchases, returns, credit terms, etc., to customers.
• Assist in maintaining the appearance of the branch as needed, including straightening and cleaning the counter area, warehouse, and bathrooms.
• Report back orders and material discrepancies.
• Accurately perform cycle counts as required.
• Perform all duties in a safe manner, following all safety rules, and inform the manager of any potentially hazardous conditions.
• Assist in year-end physical inventories as requested.
• Perform other responsibilities as directed.

Benefits

• Generous company contribution for employee and qualified spouse and dependent insurance for Medical, Dental, Vision, Life insurance, and Long-term disability insurance.
• Paid Vacation
• Paid Holidays
• Sick Time
• Flex time
• 401-K with partial company match
• Profit Sharing
• Free enrollment into Blue Hawk University for training and continuing education.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed