Counter Sales

About • Colorado Springs, CO

2d • Onsite

About The Position

Comfort Air Distributing, part of the mSupply family of brands, is a leading wholesale distributor of HVAC equipment, parts and tools serving contractors across Colorado and Wyoming. Since 1987, Comfort Air has built a strong presence in the market with trusted product lines including Rheem, Honeywell and Aprilaire , along with the technical expertise, training and hands-on support contractors need to grow their businesses. We’re looking for a Counter Sales professional who enjoys working with customers, solving problems and being part of a fast-paced branch team. In this role, you’ll be one of the first points of contact for our customers, helping HVAC and plumbing contractors find the right products, place orders and get the answers they need. You’ll build relationships with customers while supporting the day-to-day operation of the branch, from order fulfillment and inventory to merchandising and will-call. This is a great opportunity for someone who enjoys working with people, learning products and becoming a trusted resource customers can count on.

Requirements

• High school diploma or GED required
• 1+ years of customer service experience
• Strong communication and customer service skills
• Comfortable working directly with customers and solving problems
• Ability to learn product information and recommend solutions based on customer needs
• Strong attention to detail and ability to accurately process orders and information
• Comfortable using computers, phones, scanners and other business technology
• Proficiency with Microsoft Office, including Word, Excel, PowerPoint and Outlook
• Strong basic math and numerical skills
• Ability to work as part of a team in a fast-paced branch environment

Responsibilities

• Deliver friendly, knowledgeable service to customers in person, by phone and through digital channels
• Assist customers with product selection, pricing, availability and order status
• Process customer orders accurately and coordinate deliveries and will-call pickups
• Build strong relationships with customers and provide solutions based on their needs
• Learn C&L’s HVAC and plumbing product lines and use that knowledge to support customers and sales
• Respond promptly to customer inquiries and follow through to resolution
• Process returns and inspect returned or damaged products for accuracy and condition
• Receive, stock, label and organize products according to established procedures
• Verify incoming shipments and report discrepancies or errors
• Maintain accurate inventory using company systems and processes
• Set up and maintain product displays and merchandising throughout the branch
• Support general warehouse and branch operations as needed
• Maintain a clean, organized and safe work environment
• Use company systems for order entry, customer communication, documentation and other daily activities
• Work closely with customers, vendors and internal teams to keep orders and branch operations moving
• Complete required product, systems and safety training
• Perform additional responsibilities as business and customer needs evolve

Benefits

• Medical, dental, vision, and prescription coverage effective immediately
• 401(k) plan with company contributions
• Life insurance and short- and long-term disability coverage
• HSA/FSA options and an Employee Assistance Program (EAP)
• Paid time off, including vacation, holidays, and personal days
• Weekly pay
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED