Counter Sales - Plumbing HVAC Wholesale

Torrco • Torrington, CT

11d • $20 - $25 • Onsite

About The Position

As a Counter Salesperson, you’ll be a key point of contact for our trade customers, providing knowledgeable, responsive service in a fast-paced plumbing and HVAC wholesale environment. You’ll help customers identify the right products, process orders, solve problems, and build relationships that drive repeat business. Whether assisting a customer at the counter, over the phone, or by email, you’ll combine product knowledge, customer service, and sales to deliver a great experience.

Requirements

• 1–3 years of sales, customer service, or related experience preferred.
• Plumbing, HVAC, building materials, or wholesale distribution experience is a plus.
• Plumbing and HVAC product knowledge is a plus, but a willingness and ability to learn is essential.
• Strong customer service, communication, and relationship-building skills.
• Comfortable working in a fast-paced environment and managing multiple customer needs at once.
• Strong problem-solving skills, attention to detail, and basic math skills.
• Comfortable using computer-based order-entry/POS systems and Microsoft Office; Eclipse/Eterm experience is a plus.
• Dependable, professional, and team-oriented with the ability to think on your feet.
• High school diploma or equivalent required; relevant vocational or technical training is a plus.

Responsibilities

• Assist customers at the counter, by phone, and via email with product selection, technical questions, pricing, availability, and order status.
• Recommend products and solutions based on customer needs and application.
• Accurately enter and process sales orders, ensuring correct products, quantities, pricing, and delivery instructions.
• Follow up on orders and proactively resolve customer issues.
• Build strong relationships with customers to support repeat business and sales growth.
• Develop and maintain strong knowledge of Torrco's plumbing and HVAC product lines.
• Partner with other sales team members to support customer accounts and identify sales opportunities.
• Coordinate with Purchasing, Shipping, Credit, and Billing to ensure a smooth customer experience.
• Assist with pulling and staging customer orders for pickup or delivery when needed.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan with company match
• Paid time off
• Company-paid life insurance
• Short- and long-term disability benefits
• Additional employee benefits and programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED