Counter Sales
About The Position
Sid Harvey’s, an HVAC wholesale distributor of heating, cooling, and refrigeration equipment and products, is seeking a full-time HVAC Counter Sales for its Johnson City, NY location. This role involves providing excellent customer service by promptly and courteously assisting customers with their purchases and efficiently processing orders. Responsibilities include answering questions, providing information, and generating sales through add-on and up-selling. The successful candidate will perform all job responsibilities in a safe, timely, and efficient manner while representing Sid Harvey’s professionally.
Requirements
- Ability to stand
- Ability to walk
- Ability to carry and or reach
- Ability to lift up to 25 lbs regularly
- Ability to lift up to 50 lbs frequently
- Ability to lift up to 100 lbs occasionally
- Ability to talk or hear
- Ability to read and identify numbers for accurate order filling and receiving of material, payment processing, etc.
- Ability to apply sound reasoning and logic in performing daily tasks
- Ability to safely operate a forklift and or pallet jack
- Must be able to pass a drug test
Responsibilities
- Promptly assist customers at counter. Ask pertinent questions, provide information they may need, take orders and provide excellent customer service.
- Conduct self in a professional and ethical manner at all times. Treat external and internal customers and associates with courtesy and respect.
- Effectively promote MITCO and Sid Harvey Manufactured and Remanufactured products as selling tools towards customer up-selling.
- Data entry and retrieval on computer system, including entering of customer orders, branch transfers, obtain quotation information, inventory information, pricing.
- Follow-up on customer orders, resolve problems to the customer’s satisfaction, respond timely to customer. Also notify Branch Manager of any missed opportunities, for example, if they ask for merchandise that we don’t have sell or are out-of-stock.
- Answer telephones professionally and pleasantly, assisting customers, taking orders and providing excellent customer service.
- Provide product/job quotes as appropriate.
- Demonstrate knowledge of Sid Harvey products (i.e. Air Conditioning, Refrigeration and Heating) to meet customer’s needs.
- Continuously update product knowledge through any available resources. Stay informed and educated as to product inventory and applicability. Know location of merchandise in warehouse.
- Effectively communicate to customers any relevant policies and/or procedures regarding purchases, returns, credit terms, etc.
- Assist in maintaining appearance of branch as needed, straightening, cleaning counter area, warehouse, bathrooms, etc.
- Report back orders and/or material discrepancies.
- Accurately perform cycle counts as required.
- Perform all duties in a safe manner, following all safety rules. Inform manager of any potentially hazardous conditions.
- Assist in year-end physical inventories as requested.
- Perform other responsibilities as directed.
Benefits
- Highly competitive wages
- Bonus Program
- Generous company contribution for the employee as well as qualified spouse and dependents insurance for: Medical, Dental, Vision, Life insurance and Long-term disability insurance.
- Paid Vacation
- Paid Holidays
- Sick Time
- Flex time
- 401-K with partial company match.
- Profit Sharing
- Earn while you learn with free enrollment into the Blue Hawk University, the industry's premier online-based training academy, offering hundreds of beneficial courses for your general knowledge and continuing education.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
