Counter Sales

Hercules Industries•Albuquerque, NM

1d•Onsite

About The Position

The Counter Sales associate is primarily responsible for selling and promoting HVAC products in person at the sales counter and/or over the phone. This role involves quoting product prices on standard items, entering orders into the computer system, and relaying pertinent order information to the customer. The associate will receive and process requests directly from external/internal customers for price quotations, purchase orders, order changes, adjustments, and cancellations. They will also accumulate necessary information for special item quotations and coordinate with other company personnel. The position requires using a computer system to retrieve customer information, stock status, and purchase order status, and making changes as needed. Accurate and timely order entry, ensuring correct codes are used, and following up on orders for delivery information are essential. The associate will work to expedite scheduled shipments and communicate with customers, as well as process information for accurate credit on returned goods. Establishing and maintaining customer relationships by solving problems, utilizing product knowledge, and offering outstanding customer-focused service is key. The role also includes providing counter sales support and backup, and participating in product meetings, seminars, and training to enhance and maintain product knowledge. Excellent attendance and the ability to meet deadlines are required.

Requirements

Applicant must be self-motivated, exceptionally well organized, and always customer service oriented.
General knowledge of HVAC required.
Administrative/Clerical experience.
High School diploma or GED required.
Experience with MS Office including Word, Excel and Outlook.
Qualified applicants must be customer-oriented and motivated with excellent verbal communication skills and strong phone skills.
Ability to analyze customer needs and to recommend the proper course of action.
Ability to organize and prioritize assigned tasks, job projects and deadlines.
Must possess ability to keep abreast of product applications and technology trends.
Ability to pass background check and drug screen.
Ability to effectively communicate with customers and staff to make an accurate assessment of customer needs.
Ability to perform mathematical calculations required to accurately complete assigned tasks.
Excellent computer skills including Microsoft Office.
Ability to interpret a variety of instructions furnished in oral or written form.
Ability to use sound judgment and problem-solving skills.

Nice To Haves

General knowledge of sheet metal products fabrication is a plus.

Responsibilities

Receives and processes requests directly from external/internal customers for price quotations, purchase orders, order changes, adjustments, and cancellations.
Accumulates all necessary information to prepare quotations on special items and assists and coordinates efforts with other company personnel to deliver quotations on special items.
Uses computer system to retrieve customer information, stock status information, the status of purchase orders, and makes changes as needed.
Enters orders accurately in the computer system in a timely manner.
Ensures that correct codes are used for retrieving and inputting information.
Follows up on orders by checking the computer system and with other departments for delivery information.
Works closely to expedite delivery of scheduled shipments and communicates information to customer.
Processes required information in the computer system to ensure accurate credit is given to customer for returned goods.
Exhibits friendly and helpful attitude.
Establishes and maintains customer relationships by solving customer problems, utilizing product knowledge to satisfy customer needs, and offering outstanding customer-focused service.
Counter sales support and backup as needed.
Participates in product meetings, seminars and training schools to enhance and maintain product knowledge.
Excellent attendance and the ability to meet deadlines is required.
Other duties may be assigned.

Benefits

medical
dental
vision
Short Term Disability
Long Term Disability
Employee Life Insurance (Basic Life/AD&D and Voluntary Life AD&D)
Holiday
vacation
sick time
Flexible Spending Plan
Wellness Program
Employee Assistance Program (EAP)
401(k) Savings Plan
Employee Stock Ownership Plan (ESOP)
three paid hours of work time per month to participate in an approved community service activity
quarterly Hercules Employee-Owner Partners in Profit Bonus