Counter Sales Service Associate

G-A-P Supply•Santa Rosa, CA

About The Position

Johnstone Supply - The Founders Group is hiring a Counter Sales Service Associate for its HVAC/R wholesale distribution business. The role provides customer service and sales support at the counter, requiring knowledge of products and inventory. It also assists with receiving, shipping, general warehouse tasks, recordkeeping, and accurate processing of transactions and paperwork. The position follows a Monday–Friday schedule of 40 hours per week, within business hours of 8 a.m. to 5 p.m. The associate may drive a company vehicle to customer locations to replenish bin stock.

Requirements

High school diploma or GED.
At least two years of related experience and/or training in the HVAC/R industry.
One to three years of experience as a sales and service associate.
Current, valid driver's license.
Effective verbal and written communication, as well as good listening skills.
Ability to type 30–50 words per minute and operate a computer, 10-key device or calculator, and office equipment.
Ability to organize and prioritize work, meet deadlines, and handle multiple tasks.
Forklift experience.

Responsibilities

Answer incoming calls and greet customers, handling multiple customers and requests professionally.
Identify customer needs by asking questions and listening, then help customers select products.
Help with system or product troubleshooting and answer technical questions.
Identify alternate or substitute products and research products using point-of-sale systems, catalogs, websites, JXI, and industry or store contacts.
Enter sales orders into the point-of-sale system for invoicing or cash payment.
Process customer returns and warranties according to company guidelines.
Follow up on requests for information, quotes, alternative parts, and delivery dates; proactively communicate expected delays or order issues.
Build working relationships with customers and maintain a clean, well-stocked showroom, including stocking shelves, housekeeping, and creating displays.
Resolve customer complaints and disputes professionally while balancing customer requests with business needs.
Drive a company vehicle to customer locations to replenish bin stock.
Follow company pricing and credit guidelines.
Prepare sales quotes and follow up on them to secure sales.
Educate customers and prospects about available products and the benefits of shopping at Johnstone Supply.
Recommend relevant additional products and promotions to improve customer satisfaction and store profitability.
Promote surplus, sale, discounted, and obsolete inventory, and communicate unexpected demand or inventory changes to purchasing or management.
Maintain product and inventory knowledge through training, catalogs, websites, and learning from experienced staff and factory representatives.
Assist with receiving, shipping, and general warehouse duties.
Organize and maintain records and complete transactions and paperwork accurately and promptly.