Counter Sales Service Associate

Johnstone Supply - The Founders Group•Bothell, WA

3d•Onsite

About The Position

Johnstone Supply is the top cooperative wholesale distributor in the country and a recognized national leader in the HVACR industry. With regional distribution centers based in Portland, Oregon, Joliet, Illinois, Memphis, Tennessee, Allentown, Pennsylvania, Jacksonville, Florida, and Las Vegas, Nevada, the company boasts over 425 independently-owned stores throughout the United States and beyond, totaling over 3 billion dollars in annual sales. Unbeatable service, support, product knowledge and competitive pricing remain Johnstone’s core values. The regional distribution network means even better product availability and delivery times for local contractors, and ongoing improvements to our distribution and operations systems means Johnstone is poised to remain a true “one-stop-shop” for contractors nationwide. We offer superior customer service, technical advice and training seminars and feature the industry’s most respected catalog (available both in digital and online) featuring more than 80,000 quality parts, supplies and equipment.

Requirements

High School Diploma or G.E.D and minimum of two years related experience and/or training in the HVAC/R industry; OR equivalent combination of education and experience
1-2 years experience as a sales and service associate in HVAC/R or a similar industry
Proficient in math
Proactively communicating (both verbal and written) to establish mutual respect and understanding.
Skill in using point-of-sale computer systems

Responsibilities

Answers incoming telephone calls and greets customers who walk in the store.
Handles multiple customers and customer requests simultaneously while maintaining a friendly and professional manner.
Assists customers in making product selections by asking questions and actively listening to identify customer needs.
Assists with system or product troubleshooting and answering technical questions.
Identifies alternate or substitute products to meet customer needs.
Researches and sources product for customers using a variety of tools, including point-of-sale computer system, catalogs, websites, JXI, and industry and store contacts.
Enters sales orders into point-of-sale computer system for invoicing or cash payments.
Processes customer returns and warranties following company guidelines.
Follows up promptly on all customer requests for information, quotes, alternative parts and delivery dates.
Proactively communicates with customers about any expected delays or issues with their order.
Develops good working relationships and rapport with customers.
Greets regular customers by name.
Maintains the highest standards in cleanliness and appearance of the showroom through stocking shelves, housekeeping, creating displays, etc.
Resolves customer complaints and disputes in a timely, professional manner that balances customer requests with business needs.
Drives to customer location with company vehicle and replenishes bin stock.
Follows company pricing and credit guidelines.