Counter Sales Representative

Nefco•East Hartford, CT

12d•Onsite

About The Position

The Counter Sales Representative will receive and process requests directly from customers and outside sales via phone, email, fax, and website ordering. This role involves providing price quotations, checking product availability, and processing orders in a timely manner. The representative will also sell and service customers by providing pricing and product application information, and generate add-on sales by anticipating customer needs. Key responsibilities include inputting orders into the sales order system, processing credit cards, scheduling orders according to customer requirements, and managing counter pick-up orders. The role requires maintaining a neat and organized will call and return area, minimizing customer wait times, and sourcing materials not stocked by NEFCO through interaction with the purchasing team. Consistent communication with customers, outside sales representatives, inside sales managers, and operations managers is essential, as is keeping supervisors informed of customer issues. The representative will also provide promotional literature and product information, and maintain proficiency in NEFCO product catalogs, Eclipse, and the Microsoft Office Suite. Ongoing training on vendor product platforms and Evergreen Marketing Group is expected to maintain product and industry proficiency.

Requirements

Demonstrate strong ability to work in fast pace, high pressure environment
Excellent computer skills and capability to adeptly operate NEFCO’s Enterprise Resource Planning, Eclipse, as well as the Microsoft Office Suite
Excellent verbal and written communication skills
Strong customer service skills
Maintains excellent regular attendance, punctuality at work to ensure a high-quality and timely response for customers.
Must perform work accurately and with a sense of urgency and integrity while playing strict attention to detail.
Keyboarding
Converse verbally on phone and in person
Identify and check written documents in mail and on computer
Climb stairs, stretch, bend, lift 50lb box
Must be able to see and interpret computer images

Responsibilities

Receive and process requests directly from customers and outside sales (via phone, email, fax, website ordering) for price quotations, product availability, and orders in a timely manner
Sell and service customers providing pricing and product application information
Generate add-on sales by anticipating other products that a customer may need but has not ordered yet
Input all orders into sales order system in a timely manner and process credit cards as needed
Schedule orders according to customer requirements
Pick counter pick up orders
Keep will call and return area neat and organized
Minimize wait times for customers picking up orders
Source materials that NEFCO does not keep in stock through interaction with purchasing team
Communicate consistently with Customers, Outside Sales Representatives, Inside Sales Managers and Operations Managers as needed
Keep supervisors apprised of customer issues as warranted
Provide promotional literature and product information as requested
Maintain proficiency in NEFCO product catalogs, Eclipse, Microsoft Office Suite
Maintain product and industry proficiency via training on various vendor product platforms and Evergreen Marketing Group, as needed