Counter Sales Representative
About The Position
The Counter Sales Representative role is responsible for the safety and well-being of its employees, customers, and visitors. This role also involves training new hires, providing customer service, and managing the day-to-day operations of the branch. The ideal candidate will actively engage with both counter and phone customers to identify their needs for parts, products, or services, respond to inquiries, and offer timely, quality solutions. This position drives sales by identifying related products or add-on extensions and informing customers about product promotions. The representative will determine the best method to resolve problems to ensure customer satisfaction and company adherence to policies. The role is composed of approximately 50% customer interaction, 30% operations, 10% winning culture, and 10% back office tasks.
Requirements
- Bilingual - Spanish.
- Outgoing, friendly personality is essential!
- Ability to juggle multiple tasks at once: from selling OEM parts, to writing-up orders, to handling phone inquiries, to warehousing inventory, to keeping good records all while building great relationships with our customers.
- Minimum of 2 years of inside sales, retail or related experience; or equivalent in education and experience.
- Sales and customer service skills
- High school diploma or GED required
Nice To Haves
- A strong sense of urgency to provide exceptional customer service and satisfaction.
- Excellent customer relationship building skills
- A Can and Will do attitude
- Tenacity and willingness to go the extra mile to get the job done.
- Familiarity with construction equipment, construction process and tools
- Passion for, or to learn, the Construction Industry
- Experience at an equipment/auto dealership, Big Box retail or warehouse
Responsibilities
- Actively engages with both counter customers and phone customers to fully identify parts, product or service needs, respond to inquiries or questions, and offer timely quality solutions.
- Drive sales by identifying related products or add on extensions needed and making customers aware of product promotions.
- Determines best method to resolve problems to ensure customer satisfaction and company adherence to policies.
- Training new hires
- Customer service
- Managing day-to-day operations of the branch
Benefits
- Competitive salary and eligibility for bonus program
- Opportunities for growth
- Health benefits
- 401K with Company match
- Paid time off and holiday pay
- Professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
