Counter Sales Representative

Airgas•Claremont, NH

1d•Onsite

About The Position

The Counter Sales Associate (CSA) provides individual support services for all phases of the order fulfillment process to Airgas customers primarily over the telephone both locally and for remote locations in a region. The CSA promotes long-term customer relationships and provides superior customer service through support to include sales, order entry, negotiation of pricing, master file maintenance, and problem resolution, expediting and product research with vendors and coordination with internal departments including field sales. The CSA solicits sales from walk-in and telephone call-in customers assisting customers with identification of product needs and locating merchandise. They are responsible for accurately completing and filing all required paperwork on a timely basis, documenting sales, quotes or other information. The CSA enters sales & quote data into the computer and researches information for customers using the computer system. They receive payment for merchandise or services sold and enter the sale into the computer, being responsible for payments received and adhering to all administrative and accounting related procedures. Additionally, the CSA wraps and bags purchases, helps customers load merchandise into their vehicles, and provides warehouse support for shipping & receiving, inventory stocking, cleaning, labeling, or other tasks. They restock store merchandise as needed, arrange stock on shelves or racks in sales areas, keep merchandise in order, and mark or ticket merchandise. The role requires adherence to all safety procedures, including established safety procedures for cylinder handling during exchanges and storage of cylinders.

Requirements

HS Diploma or equivalent required.
Intermediate knowledge of Google and/or MS Office Applications.
Excellent customer service skills.
Reliable transportation, current driver's license, minimum liability insurance as required by state of vehicle registration.
Ability to work independently and under some pressure to meet deadlines.
Lives by Airgas safety programs, OSHA, and all related rules, regulations, procedures which are applicable to this position's responsibilities.

Nice To Haves

Minimum of 2 years of previous product, warehouse and/or sales related experience and/or training (or equivalent combination of education and experience).
Strong background in gas, welding and safety supply industry with retail experience, a plus.

Responsibilities

Provides individual support services for all phases of the order fulfillment process to Airgas customers primarily over the telephone both locally and for remote locations in a region.
Promotes long-term customer relationships and provides superior customer service through support to include sales, order entry, negotiation of pricing, master file maintenance, and problem resolution, expediting and product research with vendors and coordination with internal departments including field sales.
Solicits sales from walk-in and telephone call-in customers assisting customers with identification of product needs and locating merchandise.
Accurately completes and files all required paperwork on a timely basis.
Documents sales, quotes or other information.
Enters sales & quote data into the computer and researches information for customers using the computer system.
Receives payment for merchandise or services sold and enters sale into the computer.
Responsible for payments received and adhering to all administrative and accounting related procedures.
Wraps and bags purchases and helps customers load merchandise into their vehicles.
Provides warehouse support for shipping & receiving, inventory stocking, cleaning, labeling, or other tasks.
Restocks store merchandise as needed.
Arranges stock on shelves or racks in sales area and keeps merchandise in order.
Marks or tickets merchandise.
Follows all safety procedures.
Uses established safety procedures for cylinder handling during exchanges and storage of cylinders.