(S) Counter Sales Representative

Shepherd Electric Company • SES Frederick, MD

8h • Onsite

About The Position

About Shepherd Electric Supply Since 1892, Shepherd Electric Supply has been the first call when complex, time-critical electrical challenges need to be solved and reliability truly matters. We move materials accurately and on time so contractors stay on schedule, projects stay on track, and customers never have to wonder if we’ll come through. Our success comes from people who take pride in doing things the right way — safely, accurately, and with care for teammates and customers alike. If you want to do work that matters at a company that notices, this is the place. Why This Role Matters Counter Sales is where Shepherd’s reputation is made and kept — one transaction at a time. When customers walk through the door or call in with a time-sensitive need, the Counter Sales Representative is the face of Shepherd: knowledgeable, dependable, and ready to help. When quotes are accurate, products are identified quickly, and customers feel taken care of, they come back. This role protects revenue, builds loyalty, and strengthens the relationships that drive Shepherd’s growth. This is not a passive role. You are the first voice and the last impression. Every interaction is an opportunity to demonstrate that Shepherd shows up — and keeps showing up.

Requirements

• High school diploma or equivalent required
• Proficiency in computer usage
• Dependable attendance and a team-oriented mindset
• Ability to successfully complete pre-employment screening requirements
• Physical ability to stand, walk, bend, stoop, climb ladders, and lift items up to 70 lbs.
• Strong attention to detail and commitment to getting things right the first time

Nice To Haves

• 1–3 years of experience in the electrical industry preferred
• Familiarity with Eclipse software is a plus
• Bilingual (Spanish) proficiency is a plus

Responsibilities

• Assist walk-in and call-in customers with part identification, product selection, and order processing
• Provide accurate quotes and follow through to close — no dropped handoffs
• Build strong customer relationships that bring contractors and facility managers back by name
• Represent Shepherd professionally in every interaction — appearance, conduct, and communication
• Identify upsell and cross-sell opportunities that serve the customer’s project needs, not just the immediate order
• Develop and maintain working knowledge of electrical products across multiple product lines
• Identify parts correctly so customers get what they need the first time
• Support accurate order processing so transactions are right before they leave the counter
• Participate in ongoing product training to stay sharp and current
• Use Eclipse confidently to look up product availability, pricing, and order history
• Collaborate effectively with branch teammates in a fast-paced environment
• Support multiple product lines and adapt to shifting priorities across the day
• Complete tasks assigned by branch leadership with ownership and follow-through
• Flag issues early — stock shortfalls, order concerns, customer escalations — before they compound

Benefits

• Excellence in service, pricing, and products has been our mission since 1892.
• As the oldest wholesale electrical distributor in the Baltimore/Washington area, we take pride in our exceptional customer service and extensive inventory.
• We have a rich history of partnering with industry leaders like Siemens and Eaton, and our commitment to quality and innovation has made us a trusted name in the industry.
• Join our team and be a part of our legacy!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED