Counter Sales Representative

Gustave A Larson Company•Paducah, KY

7d•Onsite

About The Position

The Gustave A. Larson Company is seeking a Counter Sales Representative/Warehouse Attendant to join their team. This role is crucial for an HVAC/R wholesale distributor serving the Midwest and Great Plains area. The company values customer service, agility, multitasking, and fostering positive team relationships. The ideal candidate will be customer-focused, possess strong knowledge of HVAC products and the industry, have a passion for sales, demonstrate attention to detail, maintain a positive attitude with excellent attendance, and appreciate a Monday-Friday work schedule with holidays and weekends off. The company operates on principles of team spirit, a sense of urgency, and a comprehensive understanding of the entire business, with initial training covering warehouse operations, counter sales, product knowledge, and quoting.

Requirements

High school diploma or equivalent required.
Counter Sales Representative or customer service experience, with strong verbal and written communication skills.
Good command of Microsoft Office applications.
Enthusiastic, energetic, creative, customer-focused professional.
Thrives in a fast-paced environment and provides accuracy and timeliness.
Ability to lift up to 50 lbs.
Individual must be flexible with changes in work schedule.
Must be skilled in verbal and written communication and have sufficient education to read, write, speak and understand English.
Must have basic math skills and able to perform or learn the requirements of the job within the assigned learning period.
Required to accept and follow all safety rules and policies, including the use of all mandated safety protective equipment.
Individual must agree to take pre-employment drug test and background check and comply with all Company policies and procedures.

Nice To Haves

Minimum 2 years of HVACR field experience, and/or degree/certification in HVACR is strongly preferred.
Combination of education and related experience will also be considered.
Willing to work overtime and be on-call occasionally on weekends (this is an additional pay opportunity).

Responsibilities

Deliver on promises at the counter by being present and in person with customers.
Manage and fulfill online orders quickly.
Assist in selling the right equipment and recommending the right systems by understanding HVAC residential systems.
Learn and continually improve sales skills and product knowledge.
Provide customer service expertise and support for pricing, quoting, credit terms, and orders.
Process sales, credit transactions, and warranty paperwork.
Know the store, stock it, and help keep it clean.
Assist in daily warehouse duties, including operating forklifts (sit down, reach trucks, order pickers, etc.).
Pull product for Will Calls.
Organize truck loads to their proper locations when trucks are received.
Use RF scanning technology for locating/picking product.
Stock small parts as needed.
Coordinate sales efforts with warehouse, counter sales, and inside sales teams.
Operate and react quickly to customer needs.
Learn and understand how the business operates, including warehouse, counter, product knowledge, and quoting.