Counter Sales Representative

Airgas•La Crosse, WI

7d•Onsite

About The Position

Airgas is hiring for a Counter Sales Representative in La Crosse, WI. This role involves partnering with customers to provide industrial, medical, and specialty gases, welding equipment, and other essential supplies. The Counter Sales Associate will act as a trusted guide, advising customers on the tools, hardware, and materials needed for their projects. Responsibilities include demonstrating equipment use, sharing insights on product quality, and ensuring adherence to company safety policies and the use of personal protective equipment. The role also focuses on providing excellent customer service, accurately completing paperwork, managing order entry, processing transactions, and coordinating with customers and team members via various communication channels. Additionally, the position contributes to an outgoing call strategy, coordinates merchandise transfers, maintains a positive work atmosphere, stocks shelves, and organizes showroom displays and cylinder movement.

Requirements

High School Diploma or equivalent required.
2-5 years of experience in product, warehouse, or sales environments (we also value an equivalent combination of education and unique life experience).
Regular attendance and punctuality are strict requirements for this role
Excellent customer service skills and the ability to thrive in a fast paced setting.
Attention to detail in handling transactions.
Ability to regularly lift and/or move up to 75 pounds and move up to 150 pounds with the aid of material handling equipment.
Availability for occasional overtime when the team needs extra support.
Must be able to operate in a drug-free workplace.

Nice To Haves

Experience in industrial retail, inside sales, or inventory control is a plus.
A background in gas, welding, or safety supplies is a wonderful asset.
Ability to work independently and under some pressure to meet deadlines.
Proficiency with Google, or MS Office Applications and SAP is a plus.
The ability to communicate clearly and warmly with a wide variety of people from different backgrounds.

Responsibilities

Responsible for adherence to company policies including safety and the use of personal protective equipment to ensure a secure environment for everyone.
Provides excellent customer service to both internal and external partners, fostering understanding and long-term relationships.
Ensures all required paperwork is accurately completed, including coding, costing, and pricing.
Partners with customers to identify the best tools and procedures for their specific tasks; demonstrates equipment use to build customer confidence.
Manages order entry and processes transactions; assists the team with the reconciliation of deposits.
Coordinates via phone, e-mail, and in person with customers and team members to provide helpful information on costs and delivery.
Contributes to an outgoing call strategy to support the continued growth and success of the branch.
Coordinates the transfer of merchandise between locations to meet customer needs.
Maintains a positive work atmosphere by acting and communicating in a supportive manner with customers, vendors, and colleagues.
Stocks shelves and maintains welcoming showroom displays to provide an excellent customer experience.
Coordinate cylinder movement and pallet organization.