Counter Sales Representative - Las Vegas

Sonepar•Las Vegas, NV

7d•Onsite

About The Position

Summit Electric Supply is seeking a Counter Sales Representative to establish and improve customer relationships, understand sales territories, schedules, and customer needs through phone calls and in-person visits. This role involves interviewing customers to determine their product requirements, recording information for delivery, and performing warehouse responsibilities such as shipping, receiving, inventory control, and order pulling. Summit Electric Supply offers electrical products and services to contractors and is part of the Sonepar group, a global leader in electrical distribution.

Requirements

Ability to read, analyze and interpret general business periodicals, professional journals and technical procedures.
Ability to effectively present information and respond to questions from small groups of managers, clients, customers, and the general public.
Ability to perform math functions such as addition, subtraction, multiplication, and division in all units of measure, using whole numbers, common fractions, decimals and metric scales; computing rate, ratio, and percentages; drawing and interpreting bar graphs; and calculating figures and amounts such as discounts, interest, commissions, and proportions.
In-depth knowledge of company computer systems, Microsoft Office, etc.
Must be a team player and abide by company core values and beliefs.

Responsibilities

Communicate with customers by phone or in person to receive orders for products.
Solicit sales of new or additional products.
Practice good interpersonal relations, using tact, courtesy, a positive attitude, and pleasant telephone etiquette.
Act as a liaison between the customer and various company departments, including credit, purchasing, warehouse, outside sales, and management.
Determine the make, type, and quality of merchandise desired by customers by being familiar with products, their uses, vendors, warehouse locations, and catalog information.
Identify and use appropriate company and/or customer pricing systems.
Make phone calls to regular and prospective customers to solicit orders.
Describe or demonstrate products, using samples or catalogs, and emphasize salable features.
Compile lists of prospective customers for sales leads.
Provide oral and written quotations or estimates of prices, terms, and delivery for merchandise.
Prepare cash or charge sales tickets with required information for processing, shipment, and delivery.
Follow up on specific record-keeping requirements.
Estimate delivery dates based on company delivery schedules.
Purchase materials following approved purchasing procedures.
Review customer complaints concerning billing or products sold, referring them to designated departments for resolution.
Prepare correspondence and reports necessary for business transactions.
Recognize when special pricing is required and provide competitive pricing.
Follow up on all quotations in an attempt to secure orders or gather input for future quotations.
Handle customer difficulties with diplomacy and seek assistance when needed to resolve order problems and complaints promptly.
Acquire, use, and continuously develop technical knowledge of merchandise items to assist customers and other personnel.
Perform warehouse responsibilities including shipping, receiving, inventory control, and order pulling.
Other responsibilities may be assigned.