Counter Sales Representative

United Electric Supply•City of Rochester, NY

2h•$19 - $21

About The Position

Kovalsky-Carr Electric Supply Co., acquired by United Electric Supply Co. in 2024, is an electrical distributor headquartered in New Castle, Delaware. The company is 100% employee-owned and serves commercial, residential, and industrial customers with products and services including lighting, wire, cable, conduit, distribution and control, data communications, electro-mechanical, and energy solutions. The Counter Sales Representative is a customer-focused, detail-oriented role serving as the first point of contact for customers. The representative handles product inquiries, in-person and telephone orders, product recommendations, pricing, and quotes for jobs and bids. The position also supports inventory and warehouse organization, sales goals, and collaboration across internal departments. This is a safety-sensitive position that may involve operating powered industrial trucks and requires adherence to company health, safety, and environmental policies.

Requirements

Excellent written and verbal interpersonal and communication skills.
Ability to handle multiple tasks effectively and collaborate within a multifunctional team.
Detail-oriented, organized, consistent, and tenacious.
Team player who works with others toward common company goals.
Strong time-management skills.
Ability to learn the company's ERP system.
Self-motivated and able to work independently as a self-starter.
Minimum high school diploma.
Ability to lift 50 pounds several times a day, bend, twist, and climb.
Must adhere to health, safety, and environmental policies.

Nice To Haves

Industry product knowledge.
Customer service training or experience.

Responsibilities

Verify shipments of goods received from branch transfers against packing slips.
Organize and stock warehouse shelves with incoming materials and supplies.
Maintain a clean, orderly, and safe stock area and counter area.
Participate in branch cycle-counting efforts.
Greet customers at the sales counter and on incoming telephone calls, and provide accurate, detailed information in response to questions or problems.
Price, recommend, and sell appropriate products to customers, and quote jobs and bids on material.
Collect requested material from shelves and ensure it matches the customer's application and order.
Assist with pulling materials for branch transfers, phone orders, and delivery orders when needed or requested.
Resolve customer problems tactfully and promptly.
Stay aware of new product information and promotions through vendor- and company-sponsored Lunch and Learns when available.
Meet or exceed the sales budget by proactively seeking new business and participating in selling programs and promotions.
Work closely with internal departments to improve customer service.
Adhere to company health, safety, and environmental policies and support those policies for employees within the branch.
Act safely and positively, help ensure others do not put themselves or others at risk, and complete accident or incident reports for safety or health infractions that occur or are witnessed.