Counter Sales Representative

TROPIC SUPPLY INC•Miami, FL

13d•Onsite

About The Position

The best counter people do not just sell parts. They keep the trade moving. This Is Not a Retail Job At Tropic Supply, the counter is where the trade comes to get answers. HVAC technicians, refrigeration contractors, and mechanical professionals walk through our doors every day expecting speed, accuracy, and someone who actually knows what they are talking about. That is who we are looking for. We are Florida's largest independent, family-owned HVAC and refrigeration distributor, with 23 locations and more than five decades of serving the professionals who keep this state running. Our Counter Sales Professionals are trusted advisors, not order-takers. If you come from a parts counter, a mechanical trades environment, or any role where contractors and technicians depended on your product knowledge, this is a career move worth making.

Requirements

High school diploma or GED equivalent
Customer service experience in a hands-on, high-volume environment
Basic computer proficiency, including data entry, order processing, and point-of-sale or inventory systems
Clear, professional, and patient communication under pressure
Strong attention to accuracy and the judgment to ask when unsure
Self-directed work ethic with no need for constant supervision
Stand and move throughout a shift of up to 8.5 hours
Lift, carry, and position materials weighing up to 75 lbs unassisted
Bend, stoop, reach, and kneel as required by stocking and loading tasks
Push and pull loaded hand trucks, carts, or dollies
Work in a warehouse environment subject to heat and ambient noise
Wear required personal protective equipment where applicable

Nice To Haves

Experience at a parts counter, supply house, or trades-adjacent environment
Familiarity serving HVAC technicians, refrigeration contractors, mechanics, or similar trade professionals
Comfort with product lookups, order entry, and fast-paced counter operations
Bilingual in English and Spanish

Responsibilities

Serve the trade with confidence. You help technicians and contractors identify the right part, solve product questions in real time, and move fast without sacrificing accuracy.
Manage the counter with precision. You enter sales orders, process transactions, handle returns, credits, and warranty claims, and keep the front-end running cleanly even when volume is high and customers are stacked up.
Pull your weight on the floor. This is a hands-on environment. You assist with stocking, inventory counts, and helping customers load product safely. The counter and the warehouse are one operation, and everyone contributes.
Build relationships that last. Contractors have options. They come back to us because of people like you. You treat every interaction as an opportunity to earn loyalty, not just close a transaction.