Counter Sales Representative
About The Position
McCann Vision & Values: At McCann, we believe contractors and municipalities deserve a trusted supplier who cares about their long-term success as much as the success of the project at hand. What We Do: ‘Serving the Constructor’ with supplies, equipment, and support needed to get the job done. How We Do It: We ‘Exceed the Expectations’ of our customers, fellow associates and partners. Our Shared Values: Integrity, Respect, Reliability & Urgency. We are seeking a motivated and results-driven Counter Service Representative. The role will be responsible for the safety and well-being of its employees, customers and visitors, in addition to training new hires, customer service and managing day-to-day operations of the branch.
Requirements
- Bilingual - Spanish preferred.
- Outgoing, friendly personality is essential!
- Ability to juggle multiple tasks at once: from selling OEM parts, to writing-up orders, to handling phone inquiries, to warehousing inventory, to keeping good records all while building great relationships with our customers.
- Minimum of 2 years of inside sales, retail or related experience; or equivalent in education and experience.
- Sales and customer service skills
- High school diploma or GED required
Nice To Haves
- Familiarity with construction equipment, construction process and tools
- Passion for, or to learn, the Construction Industry
- Experience at an equipment/auto dealership, Big Box retail or warehouse
Responsibilities
- Actively engages with both counter customers and phone customers to fully identify parts, product or service needs, respond to inquiries or questions, and offer timely quality solutions.
- Drive sales by identifying related products or add on extensions needed and making customers aware of product promotions.
- Determines best method to resolve problems to ensure customer satisfaction and company adherence to policies.
- 50% Customer interaction, 30% Operations, 10% Winning Culture, 10% Back office
Benefits
- Competitive salary and eligibility for bonus program
- Opportunities for growth
- Health benefits
- 401K with Company match
- Paid time off and holiday pay
- Professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
