Counter Sales/Parts Associate

QC Supply•Ames, IA

10d•Onsite

About The Position

QC Supply is seeking a Full-Time Counter Sales/Parts Associate for their Ames, IA location. This role is responsible for providing excellent customer service and sales support, managing walk-in customers in the showroom, and assisting with picking, packing, and shipping orders to ensure accuracy and timely delivery. The position involves engaging with customers both in-store and over the phone, managing products from arrival to final billing, and ensuring smooth branch operations. The ideal candidate will have strong computer, organizational, and communication skills, with a high attention to detail. No college degree is required, and training will be provided for the right person.

Requirements

High School Diploma or Equivalent.
Ability to read and understand English.
Ability to function in a fast-paced customer driven environment.
Ability to lift up to 50 pounds unassisted.
Strong computer skills.
Strong organizational skills.
Strong written communication skills.
Sales and customer service skills.
High attention to detail.
Ability to work a minimum of 40 hours a week with occasional overtime.

Nice To Haves

Knowledge in the agriculture industry.
Knowledge of parts and equipment used in the agriculture industry.
Previous customer service experience.
Ability to identify and resolve problems in a timely manner.
Ability to multitask, prioritize, and manage time effectively.
Familiarity with Microsoft Office products.

Responsibilities

Greeting and assisting walk-in customers in the showroom.
Providing customer service and sales support in-person and over the phone.
Picking, packing, and shipping orders accurately and on time.
Managing products from arrival at the facility to final billing.
Utilizing inventory management systems for verification and data entry.
Recommending appropriate parts and equipment to customers.
Educating customers on new products and promotions.
Operating office equipment and handling payment transactions.
Utilizing computer operating systems efficiently.
Assisting with inventory management, including shelving products and performing cycle counts.
Maintaining inventory levels to ensure adequate stock.
Coordinating with the warehouse to account for all materials entering or leaving.
Maintaining a neat and clean parts counter and showroom.
Performing daily tasks as assigned.