Counter Sales - Customer Service Representative

ECHELON SUPPLY AND SERVICE • Sulphur, LA

19d • Onsite

About The Position

We are seeking a Customer Service Representative / Counter Sales professional to join our team at our Sulphur, Louisiana branch. This role is ideal for someone who enjoys working directly with customers, thrives in a fast-paced environment, and takes pride in delivering knowledgeable, solution-oriented service. The CSR / Counter Sales person is often the first point of contact and plays a critical role in driving customer satisfaction and branch success.

Requirements

• High school diploma or equivalent required
• Previous customer service, counter sales, or inside sales experience preferred
• Experience with hydraulic, industrial, or mechanical products is a strong plus
• Strong communication and interpersonal skills
• Comfortable using computers and basic business software
• Willingness to learn products, systems, and industry applications
• Dependable, team-oriented, and customer-focused
• Ability to work accurately and efficiently in a fast-paced environment
• Ability to work well with others and contribute to a positive team culture

Nice To Haves

• Experience with hydraulic, industrial, or mechanical products is a strong plus

Responsibilities

• Greet walk-in customers and handle counter sales transactions
• Take customer orders accurately and efficiently, in person and by phone
• Process payments, invoices, and basic sales documentation
• Assist customers with product selection and provide technical or application guidance as needed
• Develop strong product knowledge to support sales and identify upselling opportunities
• Follow up on orders to ensure timely fulfillment and prevent delays
• Update inventory and order information using the computer system
• Investigate order discrepancies or errors and help resolve issues promptly
• Maintain a clean, organized, and safe counter and customer-facing area
• Support general warehouse or branch operations during slower periods as needed
• Ensure every customer leaves with a positive experience

Benefits

• 10 Paid Holidays plus generous PTO
• Health Benefits including vision & dental, offered

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED