Counter Sales & Customer Service Associate -FAMIS

Painters Supply & Equipment Co•Miami, FL

7h•Onsite

About The Position

The Counter Sales & Customer Service Associate plays a key role in delivering an exceptional customer experience within a fast-paced retail store environment. This position is responsible for supporting walk-in customers, managing phone orders, processing transactions, maintaining accurate inventory, and assisting with paint mixing and order preparation. This role requires strong communication skills, attention to detail, comfort using computer systems, and the ability to multitask while maintaining high levels of customer service.

Requirements

High School Diploma or GED
Strong customer service and communication skills
Comfortable using computers, POS systems, and inventory software
Strong attention to detail and organizational skills
Ability to multitask in a fast-paced environment
Valid driver’s license with acceptable driving record
Ability to pass pre-employment drug screening
Acceptable Motor Vehicle Record (MVR) upon hire

Nice To Haves

1+ years of customer service, inside sales, or counter sales experience
Experience with inventory control systems or inventory scanners
Paint mixing or color matching experience (paid experience preferred)
Retail, automotive, or coatings industry experience
Sales aptitude and ability to identify customer needs

Responsibilities

Provide professional, friendly customer service both face-to-face and over the phone
Assist walk-in customers with product selection, order placement, and technical inquiries
Proactively contact preferred end-user customers to support sales and order follow-ups
Accurately receive and enter telephone orders into company systems
Track order status and communicate shipment updates to customers
Support outside sales representatives by providing product and order assistance
Maintain positive customer relationships through reliable and service-focused interactions
Process customer transactions accurately using the point-of-sale (POS) system
Operate cash register and handle payments responsibly
Verify orders for accuracy prior to fulfillment or delivery
Maintain accurate customer records, pricing, and account setup information
Ensure all paperwork and documentation are complete and accurate
Receive, organize, and stock incoming merchandise
Put away weekly stock orders and maintain organized inventory areas
Reconcile inventory discrepancies and perform inventory transfers as needed
Utilize handheld inventory scanners and computer systems to manage stock
Assist with inventory counts and inventory control processes
Maintain accurate Color Room records including tint usage, can usage, mis-tints, and non-conformance documentation
Prepare paint orders using standard and custom formulas
Mix paint accurately and safely using appropriate equipment
Maintain and clean mixing equipment and work areas
Ensure proper documentation of formulas and color records
Maintain cleanliness and organization of the store and work areas
Properly dispose of waste materials in accordance with company and regulatory standards
Assist with general store operations and cross-functional duties as assigned