Counter Sales Associate

Airgas•Cedar Rapids, IA

21h•Onsite

About The Position

Airgas is hiring a Counter Sales Associate for its Cedar Rapids, Iowa retail shop. The role combines customer interaction with operational support in an industrial retail environment. The associate partners with customers to provide industrial, medical, and specialty gases, welding equipment, and other supplies, and advises them on tools, hardware, and materials for their projects. The associate may demonstrate equipment and explain product quality to help customers make informed choices. The position also involves following company safety policies and using personal protective equipment.

Requirements

High school diploma or equivalent.
At least 1 year of experience in retail or customer service.
Forklift experience; training will be provided upon hire.
Ability to work in a drug-free workplace.
Ability to regularly move items weighing up to 50 pounds, using material-handling equipment or assistance as needed.
Excellent customer service skills and ability to thrive in a fast-paced setting.
Comfort with basic math and computer tools, including point-of-sale systems; training provided.
Attention to detail when handling transactions.
Availability for occasional overtime when the team needs extra support.

Nice To Haves

Exposure to industrial sales or a related field.
Experience in industrial retail, inside sales, or inventory control.
Background in gas, welding, or safety supplies.
Familiarity with SAP, Google, or Microsoft Office applications.
Ability to communicate clearly and warmly with people from a wide variety of backgrounds.

Responsibilities

Provide excellent service to internal and external customers and build positive, long-term relationships.
Complete required paperwork accurately, including coding, costing, and pricing.
Help customers select appropriate tools and procedures for their tasks and demonstrate equipment use.
Enter orders and process transactions; assist with reconciliation of deposits.
Communicate with customers and team members by phone, email, and in person about costs and delivery.
Contribute to the branch’s outgoing call strategy.
Coordinate transfers of merchandise between locations to meet customer needs.
Communicate supportively with customers, vendors, and colleagues to maintain a positive work atmosphere.
Stock shelves and maintain welcoming showroom displays.
Coordinate cylinder movement and pallet organization.
Follow company policies, including safety requirements and personal protective equipment use.