Counter Sales Associate

White Cap•Mustang Ridge, TX

About The Position

White Cap is a leading North American distributor for professional contractors, supplying materials for large construction projects including stadiums, roads, bridges, highways, and residential housing. The company is committed to "Building Trust on Every Job" through knowledgeable, capable, and dependable associates. White Cap is actively hiring for a Counter Sales Associate to join its team. This role involves demonstrating exceptional customer service to walk-in, phone, and will-call customers, processing orders, quoting prices, entering orders into the system, and providing order information. Associates are also responsible for pulling orders, communicating product features, benefits, and warranty information, providing technical advice, troubleshooting, and upselling related products and promotions. White Cap offers a stable and growing career environment with unlimited potential, comprehensive wellness and financial benefits, and a generous time off package. The company operates approximately 500 branches across North America with over 11,000 employees.

Nice To Haves

Demonstrated success providing excellent customer service.
Experience with sales order computer software, preferably Oracle.
Knowledge of construction and industrial products.
Spanish language proficiency.

Responsibilities

Demonstrates exceptional customer service to our walk-in, phone, and will call customers.
Processes orders, quotes prices, enters orders into the system and provides order information to customers.
Pulls orders as required.
Communicates product features, benefits, and warranty policy information to customers.
Demonstrates knowledge of products and their applications (provides technical advice, troubleshoots, and helps resolve customers’ problems.)
Upsells by identifying related products, add-on extensions, and informing customers of product promotions.
Performs other duties as assigned.