Counter Sales Associate

QXO•San Antonio, TX

4d•Onsite

About The Position

QXO is a leading distributor and installer of building products serving an $800 billion market. The company’s mission is to modernize the building products industry through advanced technology and a best-in-class customer experience. QXO is North America’s largest distributor and installer of insulation, the second-largest distributor of roofing products, the second-largest publicly traded distributor of lumber and building materials, and the largest distributor of waterproofing products. The company is targeting $50 billion in annual revenue within the decade through accretive acquisitions and organic growth. For more information, visit QXO.com. The Counter Sales Associate is responsible for delivering excellent customer service while supporting daily sales operations at the branch. This role serves as a key point of contact for customers, assisting with product selection, order entry, and transactions. The ideal candidate is customer-focused, detail-oriented, and comfortable working in a fast-paced, team-driven environment.

Requirements

Strong customer service and communication skills
Ability to multitask and work in a fast-paced environment
Basic computer skills and ability to learn POS and inventory systems
Strong attention to detail and organizational skills
Team-oriented mindset with a positive attitude
Experience in retail, counter sales, or customer service roles
Familiarity with building materials or construction products
Experience with POS systems or order entry
Ability to stand, walk, and assist customers throughout the shift
Ability to lift and move materials (up to 50–60 lbs as needed)
Ability to perform work in a retail/store and warehouse environment
Comfortability with exposure to varying temperatures and materials

Responsibilities

Greet and assist customers in a professional and timely manner
Help customers select products, answer questions, and provide solutions based on their needs
Process sales transactions, returns, and payments accurately
Support order entry, pricing, and product availability inquiries
Maintain knowledge of products, pricing, and promotions
Assist with special orders and customer requests
Communicate product availability and lead times clearly
Receive, stock, and replenish merchandise as needed
Maintain accurate inventory levels and report discrepancies
Assist with merchandising, signage, and organization of sales areas
Help ensure the sales floor and counter areas are clean and organized
Work closely with yard, warehouse, and delivery teams to ensure accurate order fulfillment
Communicate customer needs, feedback, and issues to management
Support a team-oriented environment focused on service and efficiency
Follow all company policies, procedures, and safety standards
Maintain accuracy in transactions and adhere to loss prevention practices
Perform additional duties as assigned