Counter Sales Associate

FERGUSON • Rochester, NY

19h • $20 - $27

About The Position

Ferguson is seeking a knowledgeable, results-driven Counter Sales Associate to serve as a trusted advisor to plumbing and HVAC contractor customers. The role uses product expertise and problem-solving skills to help customers make informed purchasing decisions, support their business needs, and align with the company’s sales strategy. The ideal candidate builds relationships, drives sales, and delivers exceptional customer service. The schedule is Monday through Friday, 7:00 a.m. to 4:30 p.m.

Requirements

• 1–3 years of experience in customer service or sales.
• A sales mindset and ability to meet goals, build relationships, and influence purchasing decisions.
• Strong communication skills for consultative selling and customer engagement.
• Self-motivation and a results-oriented approach, with the ability to thrive in a fast-paced environment.
• Digital literacy and ability to learn new systems quickly.
• Organizational skills and ability to manage multiple priorities.
• A commitment to delivering exceptional customer experiences.
• Ability to lift up to 50 lbs and stand for extended periods.

Nice To Haves

• Prior experience in plumbing, HVAC, or a related industry.

Responsibilities

• Proactively engage customers at the counter, by phone, and by email to understand their needs and recommend solutions.
• Continuously develop and apply knowledge of plumbing, HVAC, and related products to guide customer decisions.
• Drive sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products and programs.
• Use catalogs, computer systems, and manufacturer databases to locate parts and provide accurate, timely information.
• Process transactions efficiently and accurately while providing a positive customer experience.
• Collaborate with Outside Sales Associates to support account growth and provide seamless service.
• Manage special orders and follow up on order status, back-orders, and delivery timelines.
• Maintain a professional, organized counter environment.
• Assist with inventory management, cycle counts, and stock organization.
• Follow safety regulations, including proper use of personal protective equipment.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Life insurance
• 401(k) with company match
• Mental health coverage
• Gender-affirming and family-building benefits
• Paid parental leave
• Associate discounts
• Community involvement opportunities
• Bonus or incentive plan eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed