Counter Sales Associate

Ferguson Enterprises•Anaheim, CA

About The Position

Ferguson is seeking a knowledgeable, results-driven Counter Sales Associate to serve plumbing and HVAC contractor customers. The role combines customer service, product guidance, and sales: the associate helps customers make informed purchasing decisions, builds relationships, and supports their business needs while aligning with Ferguson’s sales strategy. The position involves working at the counter, by phone, and through email, as well as coordinating with Outside Sales Associates and assisting with orders and inventory. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with overtime as needed, plus one Saturday every three weeks from 7:30 a.m. to 11:00 a.m. The pay range is $22.71–$31.77 per hour; the starting rate is $22.71 per hour and may be higher based on experience. The role is eligible for a bonus or incentive plan.

Requirements

0–3 years of experience in customer service or sales.
A sales mindset and ability to meet goals, build relationships, and influence purchasing decisions.
Strong communication skills for consultative selling and customer engagement.
Self-motivation, a results-oriented approach, and ability to thrive in a fast-paced environment.
Digital literacy and ability to learn new systems quickly.
Organizational skills and ability to manage multiple priorities.
Passion for delivering exceptional customer experiences.
Ability to lift up to 50 pounds and stand for extended periods.

Nice To Haves

Prior experience in plumbing, HVAC, or a related industry.

Responsibilities

Engage customers at the counter, by phone, and via email to understand their needs and recommend solutions.
Develop and apply product knowledge of plumbing, HVAC, and related products to guide customer decisions.
Identify opportunities to upsell, cross-sell, and promote strategic products and programs to drive sales growth.
Use catalogs, computer systems, and manufacturer databases to locate parts and provide accurate, timely information.
Process transactions efficiently and accurately while providing a positive customer experience.
Collaborate with Outside Sales Associates to support account growth and provide seamless service.
Manage special orders and follow up on order status, back-orders, and delivery timelines.
Maintain a professional and organized counter environment.
Assist with inventory management, cycle counts, and stock organization.
Follow safety regulations, including proper use of personal protective equipment.