Counter Sales Associate

Johnstone Supply, The Balsan Group•Albuquerque, NM

18h•$22 - $26•Onsite

About The Position

The Counter Sales and Service Associate helps HVAC/R customers find the parts and equipment they need by providing prompt, friendly, and professional service. The role requires a willingness and ability to learn about industry products and services, understand customers’ needs, and offer reliable solutions. The associate works as part of a team and builds positive relationships with repeat customers. The employer is a fast-growing HVAC wholesaler based in Santa Fe, New Mexico.

Requirements

Excellent customer service and phone communication skills.
High school diploma or equivalent required.
Computer proficiency, including experience with RF scanners and warehouse coding systems.
Ability to frequently lift over 50 lbs. and perform physically demanding tasks.

Nice To Haves

Experience in HVAC, plumbing, or building products is preferred; the employer will train the right person.

Responsibilities

Greet and assist walk-in and call-in customers professionally and courteously.
Generate new and repeat sales by providing accurate product and technical information.
Upsell and cross-sell products to maximize sales opportunities and enhance customer satisfaction.
Process orders, quotes, returns, and special requests through a POS or ERP system.
Communicate product availability, pricing, promotions, and delivery status to customers.
Work with contractors, technicians, and internal team members to fulfill product needs.