Counter Sales Associate
About The Position
DSG is seeking an HVAC Counter Sales Associate for its Aberdeen, South Dakota location. This full-time, hourly position helps customers at the City Desk with order placement and fulfillment and provides support for warehouse duties as needed. Work is typically performed between 7 a.m. and 5 p.m., Monday through Friday, although hours may vary occasionally according to business needs. The role serves as a primary point of contact for customer orders and product inquiries. The associate prepares orders and quotations, offers troubleshooting and technical support, coordinates with sales colleagues to address service issues, and helps maintain counter inventory and displays. DSG describes itself as a 100% employee-owned company that emphasizes respect, teamwork, training, professional growth, and shared success. Compensation is competitive and based on experience and potential.
Requirements
- Product and technical knowledge normally acquired through two or more years of college or technical school, or 3–5 years of field experience with residential or commercial HVAC products.
- Excellent relationship-building skills.
- Strong interpersonal, customer service, and communication skills across in-person, phone, and email settings.
- Strong attention to detail and the ability to multitask.
- Active listening skills to determine customer needs.
- Strong problem-solving, project management, and analytical skills.
- High proficiency with computers.
- Ability to plan, prioritize, and organize work effectively.
Nice To Haves
- Experience with Eclipse or other ERP systems.
Responsibilities
- Serve as the primary facilitator for customer orders made at the City Desk.
- Assist customers professionally with product inquiries.
- Write orders accurately and in a timely manner, and occasionally fill them.
- Generate customer quotations and follow up as necessary.
- Provide troubleshooting and technical support.
- Work with other sales team members to resolve customer service issues.
- Restock the counter area according to product brand and location.
- Monitor product inventory and remove damaged products.
- Maintain a clean and appealing counter display area.
- Identify and encourage sales of additional products when applicable.
- Assist with warehouse duties as needed.
- Perform other duties as assigned.
Benefits
- Employee Stock Ownership Plan (ESOP).
- Personal and professional development opportunities and growth potential.
- Competitive compensation based on experience and potential.
- Paid Time Off (PTO) and Extended Medical Leave (EML).
- Medical, dental, and vision benefits.
- Life insurance and short- and long-term disability coverage.
- Health Savings Account (HSA) with employer contribution.
- Paid parental leave.
- Adoption assistance.
- Infertility assistance.
- Dependent Care Flexible Spending Account (DCFSA).
- 401(k) with employer match.
- Discount on DSG-supplied products.
- Paid volunteer hours.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
