Counter Sales Associate

Ferguson Enterprises•West Palm Beach, FL

7h•Onsite

About The Position

Ferguson is seeking a knowledgeable, results-driven Counter Sales Associate to serve plumbing and HVAC contractor customers. The associate will use product expertise and problem-solving skills to guide purchasing decisions, build customer relationships, drive sales, and provide exceptional service aligned with the company’s sales strategy. The position is onsite in West Palm Beach, Florida, and is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m., with a rotating Saturday shift from 7:00 a.m. to noon. The posting lists a starting rate of $18 per hour based on experience and a pay range of $19.62–$27.45 per hour; the role is eligible for a bonus or incentive plan. Ferguson describes itself as a Fortune 500 company with approximately 36,000 associates across 1,700 locations, serving a range of industries. The company offers benefits intended to support associates’ mental, physical, and financial well-being.

Requirements

0–3 years of experience in customer service or sales.
Sales mindset and ability to meet goals, build relationships, and influence purchasing decisions.
Strong communication skills for consultative selling and customer engagement.
Self-motivated, results-oriented approach and ability to thrive in a fast-paced environment.
Digital literacy and ability to learn new systems quickly.
Organizational skills and ability to manage multiple priorities.
Passion for delivering exceptional customer experiences.
Ability to lift up to 50 pounds and stand for extended periods.

Nice To Haves

Prior experience in plumbing, HVAC, or a related industry.

Responsibilities

Engage customers at the counter, by phone, and by email to understand their needs and recommend solutions.
Build and apply product knowledge in plumbing, HVAC, and related products to guide customer decisions.
Identify opportunities to upsell, cross-sell, and promote strategic products and programs to drive sales growth.
Use catalogs, computer systems, and manufacturer databases to locate parts and provide accurate, timely information.
Process transactions accurately and efficiently while providing a positive customer experience.
Collaborate with Outside Sales Associates to support account growth and provide seamless service.
Manage special orders and follow up on order status, back-orders, and delivery timelines.
Maintain a professional, organized counter environment.
Assist with inventory management, cycle counts, and stock organization.
Follow safety regulations, including proper use of personal protective equipment.