Counter Sales Associate

Ferguson Enterprises•Burlingame, CA

About The Position

Ferguson is seeking a knowledgeable, results-driven Counter Sales Associate to serve plumbing and HVAC contractor customers. The role involves acting as a trusted advisor by applying product knowledge and problem-solving skills to help customers make informed purchasing decisions that meet their business needs and align with the company’s sales strategy. The successful candidate will build customer relationships, drive sales, and provide exceptional service. The schedule is Monday through Friday, 7:00 a.m. to 4:00 p.m., with overtime as needed. The pay range is $25.04–$35.03 per hour, based on experience. The role is eligible for a bonus or incentive plan.

Requirements

1–3 years of experience in customer service or sales.
A sales mindset and ability to meet goals, build relationships, and influence purchasing decisions.
Strong communication skills for consultative selling and customer engagement.
Self-motivation and a results-oriented approach, with ability to thrive in a fast-paced environment.
Digital literacy and ability to learn new systems quickly.
Organizational skills and ability to manage multiple priorities.
Commitment to delivering exceptional customer experiences.
Ability to lift up to 50 pounds and stand for extended periods.

Nice To Haves

Prior experience in plumbing, HVAC, or a related industry.

Responsibilities

Engage customers at the counter, by phone, and by email to understand their needs and recommend solutions.
Continuously develop and apply knowledge of plumbing, HVAC, and related products to guide customer decisions.
Drive sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products and programs.
Use catalogs, computer systems, and manufacturer databases to locate parts and provide accurate, timely information.
Process transactions efficiently and accurately while providing a positive customer experience.
Collaborate with Outside Sales Associates to support account growth and provide seamless service.
Manage special orders and follow up on order status, back-orders, and delivery timelines.
Maintain a professional, organized counter environment.
Assist with inventory management, cycle counts, and stock organization.
Follow safety regulations, including proper use of personal protective equipment.