Counter Sales Associate

Ferguson Enterprises•Mankato, MN

About The Position

Ferguson is seeking a knowledgeable, results-driven Counter Sales Associate to serve plumbing and HVAC contractor customers. The role centers on building customer relationships, providing product guidance, solving purchasing needs, driving sales, and delivering exceptional service while supporting Ferguson’s sales strategy. The schedule is Monday through Friday, 7:00 a.m. to 4:30 p.m., with overtime as needed. The posting states a starting wage of $20 or more depending on experience and lists a pay range of $19.62–$27.45 per hour. The role is eligible for a bonus or incentive plan.

Requirements

0–3 years of experience in customer service or sales.
Sales mindset and ability to meet goals, build relationships, and influence purchasing decisions.
Strong communication skills for consultative selling and customer engagement.
Self-motivated and results-oriented, with the ability to thrive in a fast-paced environment.
Digital literacy and ability to learn new systems quickly.
Organizational skills and ability to manage multiple priorities.
Commitment to delivering exceptional customer experiences.
Ability to lift up to 50 pounds and stand for extended periods.

Nice To Haves

Prior experience in plumbing, HVAC, or a related industry.

Responsibilities

Engage customers at the counter, by phone, and by email to understand needs and recommend solutions.
Develop and apply knowledge of plumbing, HVAC, and related products to guide customer decisions.
Identify opportunities to upsell, cross-sell, and promote strategic products and programs to drive sales growth.
Use catalogs, computer systems, and manufacturer databases to locate parts and provide accurate, timely information.
Process transactions efficiently and accurately while providing a positive customer experience.
Collaborate with Outside Sales Associates to support account growth and seamless service.
Manage special orders and follow up on order status, back-orders, and delivery timelines.
Maintain a professional and organized counter environment.
Assist with inventory management, cycle counts, and stock organization.
Follow safety regulations, including proper use of personal protective equipment.