Counter Sales Associate

Airgas•Cincinnati, OH

4d•Onsite

About The Position

Airgas is hiring a Counter Sales Associate in Cincinnati, Ohio, to support customers and branch operations in a retail shop. The role balances customer interaction with operational support in an industrial environment. The associate helps customers select industrial, medical, and specialty gases, welding equipment, tools, hardware, and other supplies, advising them on products and procedures and demonstrating equipment use. The position also includes customer service, sales support, transactions, inventory and merchandise handling, showroom upkeep, and cylinder organization. The associate is expected to follow company safety policies and use personal protective equipment.

Requirements

High school diploma or equivalent.
At least 1 year of experience in retail or customer service.
Excellent customer service skills and ability to work in a fast-paced setting.
Comfort with basic math and computer tools, including point-of-sale systems; training is provided.
Attention to detail when handling transactions.
Ability to move items up to 60 pounds regularly and up to 125 pounds using material-handling equipment or assistance as needed.
Must be able to work in a drug-free workplace.
Availability for occasional overtime when the team needs extra support.

Nice To Haves

Exposure to industrial sales or a related field.
Experience in industrial retail, inside sales, or inventory control.
Background in gas, welding, or safety supplies.
Familiarity with SAP, Google applications, or Microsoft Office applications.
Valid driver's license.
Forklift experience; full training will be provided upon hire.
Detailed understanding of SAP and PROS functionalities.
Ability to communicate clearly and warmly with people from a wide variety of backgrounds.

Responsibilities

Provide excellent customer service to internal and external partners and build long-term relationships.
Advise customers on tools, hardware, materials, and procedures suited to their projects; demonstrate equipment use.
Complete required paperwork accurately, including coding, costing, and pricing.
Enter orders and process transactions; assist with deposit reconciliation.
Communicate with customers and team members by phone, email, and in person about costs and delivery.
Contribute to outbound calling efforts to support branch growth.
Coordinate merchandise transfers between locations to meet customer needs.
Maintain a supportive, positive atmosphere in interactions with customers, vendors, and colleagues.
Stock shelves and maintain welcoming showroom displays.
Coordinate cylinder movement and pallet organization.
Follow company policies, including safety requirements and use of personal protective equipment.