Counter Sales Associate

QXO•Port Hadlock, WA

5d•Onsite

About The Position

The Counter Sales Associate plays a critical role in delivering excellent customer service while driving sales at the counter. This position is responsible for assisting customers with product selection, processing sales transactions, maintaining accurate inventory, and supporting overall store operations. Counter Sales associates serve as a key point of contact for contractors, homeowners, and DIY customers, ensuring a positive, efficient, and knowledgeable buying experience while upholding all company standards related to safety, merchandising, and loss prevention.

Requirements

High school diploma or GED required
1–3 years of retail or counter sales experience preferred
Lumber, building materials, or construction industry knowledge strongly preferred
Strong organizational and time-management skills
Excellent interpersonal and communication skills
Basic to intermediate computer skills, including POS systems and inventory software
Ability to multitask in a fast-paced, customer-focused environment

Responsibilities

Provide exceptional customer service by creating a welcoming, professional, and solution-oriented environment for every guest, including greeting and acknowledging all customers promptly.
Assist customers with product selection, order entry, pricing, availability, and basic technical questions using strong product knowledge and problem-solving skills.
Maintain working knowledge of current products, vendor offerings, promotions, special orders, and seasonal merchandise.
Accurately process sales transactions, returns, credits, and payments through the POS system while maintaining proper cash handling and media accountability.
Support merchandising standards by assisting with product displays, signage, pricing accuracy, store cleanliness, and organization of sales areas.
Receive, stock, rotate, and replenish merchandise while monitoring inventory levels and reporting discrepancies or shortages.
Follow all company policies and procedures related to safety, loss prevention, pricing, and inventory control.
Communicate customer feedback, special requests, and service issues to store management in a timely and professional manner.
Work collaboratively with yard staff, delivery teams, and management to ensure accurate order fulfillment and smooth daily operations.
Perform other duties as assigned to support store operations and customer satisfaction.

Benefits

401k eligible with employer match
Medical insurance
Prescription drug coverage
Vision and dental benefits
Life and disability insurance
Optional HSA/FSA Accounts
10 days of paid time off during their first two years of service (3.08 hours accrued per pay period), increasing to 15 days (4.62 hours per pay period) in years 3–5, and 20 days (6.15 hours per pay period) after 6 or more years of service.
Paid holidays
Floating holidays
Legal assistance
Identity protection
Pet insurance
Travel Assist
Employee assistance program (EAP)
Wellness Programs