Counter Sales Associate

Baker Distributing•Phoenix, AZ

1d•Onsite

About The Position

Baker Distributing Company, a leading wholesale HVAC distributor, is seeking a skilled Counter Sales Associate. This role involves providing top-notch service to customers, driving sales growth, and contributing to the company's success. The Counter Sales Associate will be responsible for the sales counter at one of the wholesale HVAC distributorships, which carries multiple brands of equipment, parts, and supplies. The primary goal is to deliver strong customer service in a sales-oriented environment.

Requirements

High School Diploma or GED required; equivalent experience may be considered.
Demonstrated experience with HVAC equipment in a wholesale distribution setting.
Strong interpersonal skills with a focus on customer service, problem-solving, and relationship-building.
Ability to manage multiple tasks in a dynamic, fast-paced environment; reasonable accommodations will be provided as needed.
Demonstrated interest in continuous learning, mentoring, and leadership.
Proficiency in Microsoft Office or similar productivity tools; assistive technologies may be used to support this function.
Strong interpersonal skills.
Excellent customer service mindset with the ability to develop long term relationships.
Excellent written and verbal communication skills.
Excellent analytical aptitude with a proven ability to analyze/interpret data.
Strong and creative problem-solving skills.
Ability to work independently and in a team environment.
Proactively seeks continuous process and service improvements.
Ability to understand and communicate in English to comply with safety standards, training, policies, and procedures.

Nice To Haves

Bachelor’s degree in business or related field.
Background in sales, operations, purchasing, or inventory management.
Mechanical or technical experience.

Responsibilities

Represent Baker Distributing Company as a leader in the industry ensuring maximum sales.
Interact with internal and outside salespeople, vendors, and contractors.
Responsible for showroom merchandising and re-stocking product.
Assist in resolving customer relations problems with both dealers and end users.
Complete sales order process for customers with efforts to up-sell associated items.
Service walk-in and telephone customers and assist with sourcing and shipping parts, inventory control and warranty administration.
Provide customer product and service needs by researching products via computer system, catalog, telephone or other reference sources.
Arrange stock on shelves or racks in sales area and keeps merchandise in order.
Apply suggestive selling techniques and up-sells to current and prospective customers.
Adhere to all company safety protocols and procedures.
Utilize personal protective equipment (PPE) as required.
Report any safety hazards or incidents immediately to management.
Participate in regular safety training sessions and drills.
Ensure a clean and organized workspace to prevent accidents and injuries.
Follow all guidelines for the safe handling and storage of products.
Maintain a professional and safe demeanor during all customer interactions.
Conduct outgoing customer sales or service calls and resolve customer complaints.
Perform other duties as assigned.