Counter Sales Associate

Airgas•Cincinnati, OH

4d•Onsite

About The Position

Airgas is hiring a Counter Sales Associate in Cincinnati, Ohio, to support customers and branch operations in an industrial retail environment. The role combines customer interaction with operational support. The associate helps customers select industrial, medical, and specialty gases, welding equipment, tools, hardware, and other supplies, and may demonstrate equipment use and share product information to help customers complete their projects. The role also supports order processing, transactions, paperwork, customer communications, merchandise transfers, inventory presentation, and cylinder and pallet organization. The associate is expected to follow company safety policies and use required personal protective equipment. The schedule is Monday through Friday, with no weekend work; occasional overtime may be needed.

Requirements

High school diploma or equivalent.
At least 1 year of experience in retail or customer service.
Ability to work in a drug-free workplace.
Ability to regularly move items weighing up to 60 pounds and to move items weighing up to 125 pounds using material-handling equipment or assistance as needed.
Excellent customer-service skills and ability to thrive in a fast-paced setting.
Comfort using basic math and computer tools, including point-of-sale systems; training is provided.
Attention to detail when handling transactions.
Availability for occasional overtime when additional team support is needed.

Nice To Haves

Exposure to industrial sales or a related field.
Experience in industrial retail, inside sales, or inventory control.
Background in gas, welding, or safety supplies.
Familiarity with SAP, Google, or Microsoft Office applications.
A valid driver's license.
Forklift experience; full training will be provided upon hire.
Detailed understanding of SAP and PROS functionalities.
Ability to communicate clearly and warmly with people from a wide variety of backgrounds.

Responsibilities

Follow company policies, including safety requirements and use of personal protective equipment.
Provide excellent service to internal and external customers and build long-term relationships.
Accurately complete required paperwork, including coding, costing, and pricing.
Help customers identify suitable tools and procedures for their tasks and demonstrate equipment use.
Enter orders, process transactions, and assist with reconciliation of deposits.
Communicate with customers and team members by phone, email, and in person about costs and delivery.
Contribute to outgoing calls that support branch growth.
Coordinate merchandise transfers between locations to meet customer needs.
Maintain a supportive and positive working atmosphere with customers, vendors, and colleagues.
Stock shelves and maintain welcoming showroom displays.
Coordinate cylinder movement and pallet organization.

Benefits

Base salary plus bonus opportunities.
Medical, dental, and vision plans.
Life, accidental death and dismemberment (AD&D), and short- and long-term disability insurance.
Up to 14 weeks of paid childbirth benefits and parental leave.
401(k) plan with company matching funds.
Tuition assistance and reimbursement, discounted college tuition for eligible employees’ dependents, and an Airgas Scholarship Program for dependent children.
Paid holidays, vacation, sick time, and floating holidays.
Employee Assistance Program (EAP).
Pre-tax commuter transportation benefit.
Jury duty and funeral/bereavement leave.
Benefits begin after 30 days of employment.