Counter Manager - Macy's Mall of America

Pandora•Bloomington, MN

5d•Onsite

About The Position

As the largest jewelry brand in the world, Pandora gives a voice to millions of people’s loves every day through its beautiful products that empower people to express themselves. Pandora is proud to be part of their stories and the most important moments in their lives. This role offers an exciting opportunity to spend quality time on the sales floor, engaging with customers and working alongside your team to drive sales. The Counter Manager (CM) will be the ultimate Pandora Fan. As the CM you will fully immerse yourself in our brand, culture, and product, taking immense pride in delivering exceptional customer experiences. The Counter Manager will lead their team of passionate part-time associates, inspiring them to excel in providing unparalleled customer experiences and achieving ambitious sales goals. You will expertly manage daily operations, weekly scheduling, and inventory while ensuring full compliance with Pandora and Macy’s standards. Your ability to motivate and develop your team through focused sales coaching and brand standards training will be instrumental in achieving and surpassing comp sales and transaction targets. This is your opportunity to be a critical part of Pandora’s vibrant growth story, building a rewarding career with advancement opportunities across our Shop-in-Shop and Concept stores.

Requirements

Minimum of 3 years’ experience as a Sales Lead, Assistant Manager, or equivalent supervisory role in a fast-paced retail environment, ideally within fashion, luxury, or jewelry retail.
Developed written and verbal communication skills, with the ability to connect with people at all levels of the organization.
Business acumen and analytical thinking skills to show and deliver positive results.
Skilled in recruiting, retaining, and developing exceptional teams.
Knowledge of Microsoft Office 365 Suite, KWI, POS systems, and applicant tracking systems.
At least 18 years or older.
Able to provide proof of identity and eligibility to work.
Flexible work schedule that includes nights, weekends, and holidays.
Ability to stand for extended periods.

Nice To Haves

Familiarity with Macy’s or department store retail environment.

Responsibilities

Drive and exceed counter sales goals, focusing on comp sales and transaction targets.
Foster an engaging sales environment emphasizing exceptional fan experiences to build loyalty and repeat business.
Train, coach, and inspire Part-Time Sales Associates and Part-Time Sales Leads, emphasizing advanced sales techniques, product knowledge, and Pandora’s brand standards.
Regularly assess associate performance, offering timely feedback and targeted coaching.
Prepare effective weekly schedules aligned with peak sales hours, ensuring optimal customer coverage and payroll efficiency.
Oversee inventory management, including replenishment, cycle counts, backstock accuracy, and loss prevention practices.
Ensure impeccable presentation of Pandora jewelry in alignment with both Pandora’s VM guidelines and Macy’s visual standards.
Regularly audit displays and product positioning to maximize visual appeal and promotional impact.
Maintain strict adherence to all Pandora and Macy’s operational, security, POS, and loss prevention policies and procedures.
Ensure counter and team compliance with required security practices and reporting standards.
Efficiently manage weekly scheduling to optimize staffing coverage during peak selling periods, ensuring an exceptional fan experience and operational effectiveness.
Coordinate scheduling needs proactively, balancing customer service requirements and payroll budgets.
Actively support the District Sales Manager (DSM) with hiring needs by leveraging your personal and professional network to identify high-quality talent for the store team.
Participate in interviewing and onboarding processes as needed, ensuring candidates align with Pandora’s values, culture, and commitment to exceptional fan service.